Job Responsibilities
1. Installation & Commissioning
- To carry out machine installation, commissioning, testing and pre- dispatch trials at Factory.
- To carry out machine re- installation, re- commissioning and FAC trials at Customer site (Domestic and International).
2. Service Support
- Trouble shoot operational and functional problems reported by customers by visiting the customer site OR remotely through phone or modem connection.
3. Documentation
- Prepare commissioning, testing and trial records, daily progress reports, service reports and FAC.
4. Customer Handling
- Maintain professional etiquette and communication with the customer, handle grievances with tact and maturity.
5. Continuous improvement
- Provide feedback about recurring field issues for continuous improvement.
Desired Candidate Profile
Experience (Mandatory):
- Candidates with 3-4 years of experience in commissioning and service of machines, preferably web handling machines such as Rotogravure Printing, Lamination and Slitting Rewinding machines.
Education
BSc (Physics) or Diploma- Electrical
Skills Required
Technical Skills:
- Understanding of electrical schematics, switchgears, sensors, PLC panel wiring, and safety circuits.
- Basic knowledge of machine control loops, tension control, and position control.
- Familiarity with AC drives, PLC, SCADA/HMI screens.
Soft Skills:
- Logical approach towards trouble shooting.
- Must be customer centric and result oriented.
- Extrovert, with good communication, interpersonal and presentation skills.
- Ability to deliver under pressure.
- Willingness to travel for 15- 20 days/ month.