Inside Sales Specialist - SSO Hospitals

xponentiate; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

SSO Cancer Hospital in Gurugram is seeking a proactive telesales/lead-generation professional to engage inbound and referral leads, schedule consultations, and support patients through the journey with empathy and clarity.

You will maintain CRM logs, coordinate with doctors for appointments, follow up on queries, and help explain SSO’s value to patients and families in English and Hindi; Marathi is a strong bonus. This full-time role offers growth in a mission-driven oncology organization.

Qualifications

• Experience in telesales or healthcare lead generation is preferred.
• Ability to build trust with patients and families.
• Fluent in English and Hindi; Marathi is a strong bonus.

Responsibilities

• Engage with inbound and referral leads and convert them into consultations.
• Maintain structured communication logs on CRM systems.
• Coordinate with doctors and team for appointment scheduling.
• Follow up with potential patients to address queries and build trust.
• Explain SSO’s value proposition to patients and families professionally.
• Manage inbound calls from marketing and referral channels.

Skills

Lead generation

CRM management

Appointment scheduling

Client follow-up

Communication skills

Empathy

Tools

CRM software

Google Sheets

Job description

About SSO Cancer Hospital

Specialty Surgical Oncology (SSO) is one of India’s fastest-growing platforms delivering affordable, high-quality cancer care,headquartered in Mumbai andhas raised $2.8 million from W Health Ventures and 2070 Health.Founded and led by a distinguished team of oncologists and healthcare experts, SSO is redefining surgical oncology through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models.

With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities like Nagpur and Belgaum. Specialty Surgical Oncology Hospital (SSO), has raised $2.8 million from W Health Ventures and 2070 Health.

Its founding team brings 10,000+ surgeries of collective experience from premier institutions like Tata Memorial, Saifee, and Breach Candy. As we expand, SSO offers an extraordinary opportunity for like-minded professionals to join a mission-driven organization shaping the future of oncology in India — grounded in excellence, empathy, and innovation.

About 2070Health
W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health—an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months includeElevate Now,Nivaan Care,Reveal Healthtech,BabyMD, andEverhope Oncology.

Key Responsibilities:

• Engage with leads (inbound and referral-based) and convert them into consultations or follow-up appointments
• Maintain structured communication logs on CRM systems
• Coordinate with doctors & team for appointment scheduling and lead updates
• Follow up with potential patients to address queries and build trust
• Explain SSO’s value proposition to patients and families professionally
• Manage inbound calls from marketing and referral channels

Performance targets:

• Monthly target for consultations scheduled and surgery conversions

• Daily lead conversion ratio and follow-up SLAs

• Accuracy of lead reporting and CRM usage

• Fluent in English and Hindi; Marathi is a strong bonus

• Prior experience in healthcare, insurance, or education telesales preferred

• Strong verbal communication and persuasion skills

• Comfortable working with CRM tools and Google Sheets

• Ability to handle patient queries with empathy, patience and confidence