Inside Sales Specialist

Qi Lifecare; Mumbai; On-site; INR 240,000 - 480,000; Full time

Job summary

QI Spine, a leading spine rehabilitation clinic in Mumbai, is hiring for Inside Sales to engage with patients and prospects, educate them about treatment options, and schedule consultations.

The role emphasizes outbound calls, follow-ups, target achievement, and maintaining CRM records to ensure a smooth patient journey and strong conversion.

Qualifications

• 0–3 years of inside sales or tele sales experience.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation and objection handling abilities.

Responsibilities

• Handle outbound calls to patients and leads from digital channels.
• Schedule consultations and coordinate with clinics/doctors.
• Follow up leads to improve conversion.
• Educate patients about treatment options and process.
• Maintain CRM records of leads, follow-ups and conversions.
• Track sales targets and prepare daily/weekly/monthly reports.
• Build long-term relationships and ensure a positive patient journey.

Skills

Verbal communication

Interpersonal skills

Negotiation

Objection handling

Education

HSC / Graduate in any discipline

Job description

Job Description - Inside Sales
Company: QI Spine
Location: Mumbai / Kurla
Department: Inside Sales
Employment Type: Full-Time

About QI Spine

QI Spine is India's leading Spine Rehabilitation Clinic, specializing in the non-surgical treatment of back, neck, and joint pain. With a patient-first approach, advanced technology, and evidence-based treatment protocols, we help patients recover safely while making surgery the last option.

Key Responsibilities

• Handle outbound calls with patients and prospective customers generated through digital and marketing channels.
• Understand patient concerns, requirements and treatment expectations through effective questioning and active listening.
• Educate patients about QI Spines treatment approach, consultation process and available treatment options.
• Schedule and coordinate consultations with the appropriate clinic/doctor.
• Follow up with leads at different stages of the patient journey to improve conversion.
• Counsel patients on the value and benefits of recommended treatment plans.
• Address objections related to treatment, pricing, timelines and other concerns professionally.
• Convert qualified leads into consultations and treatment enrolments while maintaining a patient-first approach.
• Maintain accurate lead, follow-up and conversion records in CRM/software.
• Coordinate with clinic, clinical and operations teams to ensure a smooth patient journey.
• Track individual performance against daily, weekly and monthly sales targets.
• Prepare and maintain daily sales and conversion reports.
• Build long-term relationships with patients and ensure a positive experience throughout their journey.

Qualifications & Skills

• HSC / Graduate in any discipline.
• 0 -3 years of experience in Inside Sales, Tele sales.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation and objection-handling abilities.

What We Are Looking For

We are looking for individuals who are:

• Target-oriented and commercially driven
• Strong communicators and active listeners
• Confident in handling sales conversations
• Empathetic while dealing with patients
• Persistent and disciplined with follow-ups
• Comfortable working in a fast-paced environment
• Accountable for their individual targets and outcomes