Inside Sales Representative

Signellent; Mumbai, Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Signellent is seeking an Inside Sales Representative in Mumbai to join our dynamic sales team. You will be the primary contact for inbound queries and manage the sales pipeline using Zoho CRM. Responsibilities include preparing quotations and collaborating with field sales to ensure smooth deal progression.

The ideal candidate will have a graduate degree, 1-3 years in inside sales or customer support, and proficiency in Zoho CRM. Strong communication skills and a customer-first mindset are essential for success.

Qualifications

• 1 to 3 years of experience in inside sales, tele-sales, or customer support in an IT/technology company.
• Strong verbal and written communication skills in English and Hindi.
• Self-motivated with strong organizational skills and ability to multitask.

Responsibilities

• Handle inbound calls, emails, and online queries from existing and prospective customers.
• Prepare, send, and track sales quotations and proposals using Zoho CRM.
• Build and maintain strong rapport with customers to promote repeat business.

Skills

Sales pipeline management

Customer communication

Zoho CRM

IT product understanding

Multitasking

Education

Graduate in any discipline; B.E./B.Tech in IT, Electronics, or Computers preferred

Tools

MS Office

Zoho CRM

Job description

Department Sales & Business Development

Reporting To Sales Manager / Business Development Head

Role Overview

We are looking for a proactive and detail-oriented Inside Sales Representative to join our growing sales team. In this role, you will serve as the primary point of contact for inbound customer queries, manage the sales pipeline on Zoho CRM, prepare accurate quotations, and collaborate with the field sales team to keep all deals progressing efficiently toward closure.

Key Responsibilities

• Handle inbound calls, emails, and online queries from existing and prospective customers professionally and promptly
• Understand customer requirements related to networking, cybersecurity, voice & video, and ELV solutions and coordinate with technical/pre-sales teams for accurate responses
• Prepare, send, and track sales quotations and proposals using Zoho CRM
• Maintain and update all leads, opportunities, and deal stages accurately within Zoho CRM on a daily basis
• Conduct regular follow-ups via calls and emails on active opportunities to ensure timely deal progression
• Assist the field sales team by tracking deals in the pipeline and providing timely reminders and status updates
• Coordinate with vendors and internal teams (pre-sales, logistics, accounts) for order fulfillment and delivery updates
• Generate and share weekly CRM reports open opportunities, follow-up due dates, deal stages, and closure forecasts
• Build and maintain strong rapport with customers to promote repeat business and long-term relationships
• Identify up-sell and cross-sell opportunities while engaging with customers on existing accounts

Required Qualifications & Skills

• Graduate in any discipline; B.E./B.Tech in IT, Electronics, or Computers preferred
• 1 to 3 years of experience in inside sales, tele-sales, or customer support in an IT/technology company
• Hands-on experience with Zoho CRM or any other CRM tool for pipeline management and quotation generation
• Strong verbal and written communication skills in English and Hindi
• Ability to understand and explain basic IT infrastructure products and solutions
• Proficient in MS Office (Word, Excel, Outlook) for documentation and correspondence
• Self-motivated with strong organizational skills and ability to multitask
• Customer-first mindset with a consultative approach to sales

Good to Have

• Prior experience in IT system integration, networking, or telecom sales
• Familiarity with brands such as Cisco, Fortinet, Palo Alto, Polycom, Bosch, or similar OEMs
• Basic understanding of IT solution categories: LAN/WAN, firewalls, surveillance, PA systems, structured cabling
• Knowledge of procurement/tender processes for enterprise or government clients