Inside Sales Executive - Narhe, Pune

Success Jobs Services Pune; Narhe; On-site; INR 400,000 - 650,000; Full time

Job summary

Success Jobs Services Pune is seeking a proactive professional to support Sales & Marketing by researching markets, generating leads, coordinating with internal teams, and managing customer relationships. You will ensure timely follow-up and contribute to strengthening the sales pipeline through accurate documentation and effective communication.

The role involves coordinating with Production, Stores, Dispatch, and Accounts, maintaining customer data in the CRM, and generating timely MIS reports

Qualifications

• Market research to identify new customers, industries, and opportunities.
• Lead generation through multiple channels to fill the sales pipeline.
• Maintain accurate customer data in ERP/CRM systems.

Responsibilities

• Market Research & Business Development: identify new customers and opportunities; generate qualified leads; track competitor activities.
• Customer Communication: make outbound calls, handle inquiries, explain products and value proposition; build relationships with follow-ups.
• Customer Database Management: maintain updated customer records; document interactions and follow-ups.
• Lead Management: generate inquiries via cold calling, email, social media; qualify requirements; track status from enquiry to order.
• Order & Production Coordination: coordinate with Production, Stores, Dispatch, and Accounts; follow up production and dispatch; inform customers of progress.
• Customer Support: address queries; route technical matters; ensure prompt responses to improve satisfaction.
• Reporting & MIS: prepare daily reports; compile monthly MIS with calls, leads, enquiries, orders, and conversions.
• Meetings & Reviews: participate in daily/monthly reviews; present progress and action plans; implement points.
• Documentation: keep quotations, enquiries, communications, and follow-ups well documented.
• General Responsibilities: adhere to policies; maintain confidentiality; support Sales & Marketing targets; perform other duties as needed.

Job description

Role & responsibilities

Job Purpose

To support the Sales & Marketing function by generating business opportunities through market research, customer interactions, lead generation, order coordination, and customer relationship management. The role is responsible for strengthening the company's sales pipeline by identifying prospective customers, maintaining customer data, coordinating with internal teams, and ensuring timely follow-up for business conversion.

Responsibilities

Market Research & Business Development

• Conduct market research to identify new customers, industries, and business opportunities.
• Identify potential customers through online research, industry directories, trade portals, exhibitions, and other sources.
• Generate qualified leads and maintain a healthy sales pipeline.
• Share qualified leads with the reporting manager for further business development and closure.
• Track competitor activities, products, pricing, and market trends.

Customer Communication

• Make daily outbound calls to prospective and existing customers.
• Receive and attend inbound customer enquiries professionally.
• Introduce and explain the company's products, services, capabilities, and value proposition.
• Understand customer requirements and collect relevant technical and commercial information.
• Build and maintain healthy customer relationships through regular follow-ups.
• Coordinate customer meetings (virtual or physical) whenever required.

Customer Database Management

• Maintain an updated customer database in the ERP/CRM system.
• Record customer interactions, enquiries, feedback, follow-up dates, and call status.
• Ensure complete and accurate documentation of customer information.

Lead Management

• Generate new business enquiries through cold calling, email marketing, social media, and digital platforms.
• Qualify customer requirements before forwarding them to the Sales Manager.
• Track lead status from enquiry to order execution.

Order & Production Coordination

• Coordinate internally with the Production, Stores, Dispatch, and Accounts departments for execution of customer orders.
• Follow up on production schedules and dispatch status.
• Keep customers informed regarding order confirmation, manufacturing progress, dispatch schedules, and delivery timelines.
• Coordinate product trials, demonstrations, and sample dispatches whenever required.

Customer Support

• Coordinate with customers regarding product trials and feedback.
• Address routine customer queries and elevate technical matters to the concerned department.
• Ensure prompt response to customer concerns to improve customer satisfaction.

Reporting & MIS

• Prepare Daily Call Reports (DCR) and submit them to the reporting officer.
• Prepare and present Monthly MIS reports covering:
  • Number of calls made
  • Leads generated
  • Customer follow-ups
  • Enquiries received
  • Orders received
  • Conversion ratio
  • Pending enquiries
  • Lost business analysis
  • Customer feedback
• Maintain records of daily activities and completed tasks.

Meetings & Reviews

• Attend daily and monthly review meetings.
• Present work progress, achievements, challenges, and action plans.
• Discuss issues proactively and seek guidance from seniors and team members.
• Implement action points discussed during review meetings.

Documentation

• Maintain proper records of quotations, enquiries, customer communications, and follow-up schedules.
• Ensure all reports and customer information are updated accurately and on time.

General Responsibilities

• Follow company policies, processes, and quality standards.
• Maintain confidentiality of customer and company information.
• Demonstrate professional communication and customer service at all times.
• Support the Sales & Marketing team in achieving departmental targets.
• Perform any other duties assigned by the reporting manager from time to time.