Customer Support Executive

Bajaj Polymin; Wadi; On-site; INR 300,000 - 450,000; Full time

Job summary

Bajaj Polymin in India seeks a proactive Sales & Business Development professional to drive lead generation, qualify opportunities, and coordinate with field sales to convert enquiries into orders.

You will maintain CRM records, support product knowledge, manage documentation, and deliver timely MIS reports. This role requires strong communication and coordination across departments to ensure customer satisfaction and on-time delivery.

Responsibilities

• Lead generation through various channels and qualify leads for Sales Executives.
• Coordinate daily with field sales for customer visits and follow-ups.
• Manage Purchase Orders and keep customers informed about production and delivery schedules.

Job description

Lead Generation & Business Development

• Generate new business leads through online portals, databases, social media, exhibitions, and market research.
• Identify potential customers
• Qualify leads and assign them to the respective Sales Executive.
• Maintain and regularly update the lead database.
• Follow up on enquiries received through the website, India MART, email, and other marketing channels.

Sales Coordination

• Coordinate daily with field sales executives regarding customer visits and follow-ups.
• Track the status of customer enquiries, quotations, samples, trials, and orders.
• Ensure timely follow-up until order closure.
• Maintain customer-wise sales records and opportunity trackers.
• Assist the Sales Head in monitoring team performance and sales activities.

Order Management

• Coordinate with customers for Purchase Orders (POs).
• Keep customers informed about production status and delivery schedules.

Product Knowledge & Customer Support

• Develop a strong understanding of the company's product portfolio
• Explain basic product information and recommend suitable products based on customer requirements.
• Coordinate technical queries with the Technical Service or R&D team.

Field Sales Support

• Coordinate travel schedules, appointments, and customer meetings.
• Track daily visit reports and follow up on action items.
• Ensure field staff update CRM and submit visit reports on time.

MIS & Reporting

• Prepare Daily, Weekly, and Monthly Sales MIS.
• Maintain reports

Internal Coordination

• Coordinate with internal departments.
• Ensure timely resolution of customer and order-related issues.

Documentation

• Maintain customer master data.
• Update CRM/ERP regularly.
• Maintain records of quotations, POs, sales orders, invoices, and customer correspondence.
• Ensure proper filing and documentation of all sales-related records.