Inside Sales Executive

Mukunda Foods; New Delhi; Presencial; INR 201 000 - 312 000; Tempo integral

Resumo da oferta

Mukunda Foods in New Delhi is hiring a Telecaller/Telecalling Executive to connect with prospective and existing customers by phone, generate leads, promote products, and support the sales team in achieving targets.

The role requires 0-1 years of experience in telecalling or related fields, good communication in Hindi and English, basic computer skills, and a proactive attitude toward targets.

Qualificações

• 0-1 years of experience in telecalling, telesales, or customer support.
• Good communication skills in Hindi and English.
• Basic computer knowledge (MS Excel, email, and CRM).
• Positive attitude and willingness to achieve targets.

Responsabilidades

• Make outbound calls to prospective and existing customers.
• Handle incoming customer inquiries and provide relevant product information.
• Generate qualified leads and schedule appointments for the sales team.
• Follow up with customers regarding inquiries, quotations, and pending requirements.
• Explain product features, benefits, pricing, and offers to customers.
• Maintain accurate records of customer calls, enquiries, and follow-ups.
• Update customer information and call reports in CRM/Excel.
• Coordinate with the sales team for lead conversion and customer requirements.
• Maintain professional communication and build positive customer relationships.
• Achieve daily, weekly, and monthly calling and lead-generation targets.

Conhecimentos

Hindi

English

Communication

Interpersonal

Ferramentas

MS Excel

CRM

Email client

Descrição da oferta de emprego

Job Title: Telecaller / Telecalling Executive

Department: Sales & Marketing

Location: New Delhi

Reporting To: Regional Manager

Employment Type: Full-Time

Job Purpose:

To connect with prospec ve and exis ng customers over the phone, generate business leads, promote company products and services, and support the sales team in achieving business targets.

Role & responsibilities

• Make outbound calls to prospec ve and exis ng customers.
• Handle incoming customer enquiries and provide relevant product informa on.
• Generate qualified leads and schedule appointments for the sales team.
• Follow up with customers regarding enquiries, quota ons, and pending requirements.
• Explain product features, benefits, pricing, and offers to customers.
• Maintain accurate records of customer calls, enquiries, and follow-ups.
• Update customer informa on and call reports in CRM/Excel.
• Coordinate with the sales team for lead conversion and customer requirements.
• Maintain professional communica on and build posi ve customer rela onships.
• Achieve daily, weekly, and monthly calling and lead-genera on targets.

Preferred candidate profile

• 0 - 1 years of experience in telecalling, telesales, or customer support.
• Good communica on skills in Hindi and English.
• Basic computer knowledge (MS Excel, email, and CRM).
• Good convincing, nego a on, and interpersonal skills.
• Positive attitude and willingness to achieve targets.
• Ability to handle customer objec ons professionally.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Number of qualified leads generated.
• Customer follow-up and appointment conversion rate.
• Lead-to-sales conversion ra o.
• Quality of customer interac on.
• Achievement of monthly targets.