Inside Sales Executive

Rentokil PCI; Mumbai Suburban; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Rentokil PCI is seeking a results-driven Account Manager to nurture key client relationships in a B2B setting. You will coordinate renewals, explore cross-sell opportunities, and lead initiatives that boost revenue while maintaining high service standards.

You'll manage CRM records, collaborate with Sales, Operations and Finance, and ensure timely resolution of issues. Strong communication and negotiation skills are essential to drive retention and growth.

Qualifications

• 12 years of experience in Inside Sales, Customer Success, Account Management, or Sales.
• Any Graduate (Business Administration, Marketing, Communications stream preferred).
• Experience in B2B customer management is preferred.
• CRM Management (ICABS/Salesforce/MS Dynamics or equivalent).
• Proficient in Microsoft Excel and MS Office Suite.

Responsibilities

• Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.
• Drive timely renewal of customer contracts and coordinate with internal stakeholders for renewal execution.
• Identify cross-selling and upselling opportunities within existing accounts; generate qualified leads.
• Support price increase initiatives and negotiate renewals where applicable.
• Act as the first point of contact for transactional customer queries and ensure timely resolution.
• Maintain complete and accurate customer records in CRM (ICABS) and ensure data quality.
• Track KPIs related to renewals, customer engagement, and lead generation; prepare pipeline updates.
• Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.

Skills

Verbal communication

Written communication

Stakeholder management

Analytical skills

Renewal management

Cross-functional collaboration

Data analysis

Negotiation skills

Customer-centric

Problem solving

Education

Bachelor's degree

Tools

ICABS

Salesforce

MS Dynamics

Job description

Job Responsibilities:

• Customer Relationship Management

Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.

Build long-term relationships with customers by understanding their business needs.

Ensure every assigned customer receives proactive engagement as per defined frequency.

• Account Retention & Renewals

Drive timely renewal of customer contracts.

Follow up on upcoming contract expiries.

Coordinate with internal stakeholders to ensure smooth renewal execution.

Reduce customer churn through proactive engagement.

• Revenue Growth

Identify cross-selling and upselling opportunities within existing accounts.

Generate qualified leads for the Key Account Manager (KAM).

Support price increase initiatives and negotiate renewals where applicable.

Achieve assigned revenue enhancement targets.

• Customer Issue Resolution

Act as the first point of contact for transactional customer queries.

Coordinate internally to ensure customer issues are resolved within agreed timelines.

Keep customers updated regularly until closure.

• CRM & Data Management

Maintain complete and accurate customer records in CRM (ICABS).

Update customer contacts, locations, competition details, and account information.

Ensure data quality and compliance with organizational standards.

• Reporting & Collaboration

Track KPIs related to renewals, customer engagement, and lead generation.

Prepare periodic account reports and pipeline updates.

Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.

Competencies (Skills essential to the role):

• Effective verbal and written communication
• Strong stakeholder management
• Good analytical and reporting skills
• Renewal Management
• Ability to work collaboratively across functions
• Customer Service Principles
• Data Analysis & Reporting
• Customer-centric mindset with a proactive approach
• Strong negotiation and persuasion abilities

Educational Qualification / Other Requirement:

• 12 years of experience in Inside Sales, Customer Success, Account Management, or Sales

Coordination.

• Any Graduate (Business Administration, Marketing, Communications stream preferred)
• Experience in B2B customer management is preferred.
• Experience in service-based industries will be an added advantage.
• CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)
• Proficient in Microsoft Excel and MS Office Suite