Inside Sales Representative

ESP Engineered; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is looking for a Sales Support professional in Mumbai, India, to handle client communications, manage the sales process, and assist the sales team with various administrative tasks.

This role requires excellent communication skills, proficiency in MS Office and CRM software, along with a bachelor’s degree in Business Administration or a related field. The ideal candidate will ensure accurate order management and coordinate payment collections.

Qualifications

• Excellent verbal and written communication, negotiation, and interpersonal skills.
• Strong computer skills with MS Office and knowledge of CRM systems.
• Customer service oriented, self-motivated, and able to work independently and in a team.
• Strong administrative, organizational, and problem-solving skills.

Responsibilities

• Build and maintain client relationships while providing exceptional customer service.
• Manage the sales process, present products, negotiate terms, and close deals.
• Assist the sales team with administrative tasks, including quotes and contracts.
• Oversee order management and maintain accurate customer interaction records.
• Coordinate payment collections and manage financial processes related to sales.

Skills

Communication Skills

Technical Proficiency

Interpersonal Abilities

Organizational Skills

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office (Excel, Word)

CRM software

Job description

Key duties are split between direct sales activities and coordination tasks:

• Client Communication & Relationship Management: Building and maintaining strong relationships with existing and prospective clients, handling inquiries, and providing exceptional customer service.
• Sales Process Management: Presenting and demonstrating the value of products/services, negotiating terms, and closing sales deals to meet or exceed targets and quotas.
• Sales Coordination & Support: Assisting the sales team with various administrative tasks, such as preparing quotes, contracts, and proposals, and coordinating with other departments (e.g., marketing, logistics, customer service).
• Order & Data Management: Inputting, managing, and ensuring orders are processed accurately and efficiently according to customer requirements. Maintaining accurate records of customer interactions and sales activity in CRM systems management, and analyzing customer data to optimize sales efforts.
• Payment Follow-ups: Coordinating payment collections and ensuring all financial processes related to sales are handled correctly.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication, negotiation, and
• Technical Proficiency: Strong computer skills, including proficiency in MS Office (Excel, Word) and experience with CRM software is often required.
• Interpersonal Abilities: Customer service oriented, self-motivated, goal-oriented, and able to work both independently and as part of a team.
• Organizational Skills: Strong administrative, organizational, and problem-solving skills to manage diverse tasks and ensure smooth operations.
• Education: A bachelor's degree in Business Administration or a related field is often preferred, along with 1-2+ years of relevant sales support or inside sales experience