Inside Sales Executive

Kzen Tech; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Kzen Tech in Mumbai is seeking an Inside Sales Executive to generate sales opportunities and build customer relationships through phone calls, emails, and remote meetings. The role focuses on identifying customer needs, presenting products, and achieving targets without field visits.

You will conduct remote product demonstrations, follow up with prospects, and maintain CRM records while coordinating with marketing and support teams to maximize customer satisfaction and revenue growth.

Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or related field (preferred).
• Proven experience in inside sales, telemarketing, or customer service.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Proficiency in CRM software and Microsoft Office.
• Ability to work independently and as part of a team.
• Strong problem-solving and customer relationship management skills.
• Goal-oriented with a focus on achieving sales targets.

Responsibilities

• Identify and contact potential customers through calls, emails, and social media.
• Generate and qualify leads from marketing campaigns and databases.
• Understand customer requirements and recommend suitable products or services.
• Conduct product presentations and demonstrations remotely.
• Follow up with prospects and maintain regular communication.
• Negotiate pricing and close sales deals.
• Maintain accurate customer records in CRM systems.
• Achieve monthly, quarterly, and annual sales targets.
• Coordinate with marketing and customer support teams to enhance customer satisfaction.
• Prepare sales reports and provide market feedback to management.

Skills

Communication skills

Negotiation

Customer relationship management

Problem solving

Teamwork

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

CRM software

Microsoft Office

Job description

Job Summary:

An Inside Sales Executive is responsible for generating sales opportunities, building customer relationships, and closing deals through phone calls, emails, online meetings, and other remote communication channels. The role focuses on identifying customer needs, presenting products or services, and achieving sales targets without field visits.

Key Responsibilities

• Identify and contact potential customers through calls, emails, and social media.
• Generate and qualify leads from marketing campaigns and databases.
• Understand customer requirements and recommend suitable products or services.
• Conduct product presentations and demonstrations remotely.
• Follow up with prospects and maintain regular communication.
• Negotiate pricing and close sales deals.
• Maintain accurate customer records in CRM systems.
• Achieve monthly, quarterly, and annual sales targets.
• Coordinate with marketing and customer support teams to enhance customer satisfaction.
• Prepare sales reports and provide market feedback to management.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or a related field (preferred).
• Proven experience in inside sales, telemarketing, or customer service.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Proficiency in CRM software and Microsoft Office.
• Ability to work independently and as part of a team.
• Strong problem-solving and customer relationship management skills.
• Goal-oriented with a focus on achieving sales targets.

Key Performance Indicators (KPIs)

• Number of leads generated and qualified.
• Conversion rate from leads to customers.
• Revenue generated.
• Number of calls, emails, and meetings conducted.