Patient Counsellor

Qi Lifecare; New Delhi; In loco; INR 320.000 - 520.000; Tempo pieno

Descrizione del lavoro

QI Spine in Delhi seeks a Patient Counsellor to be the primary contact for patients entering the clinic. You will understand concerns, educate them about non-surgical treatment options, explain plans and pricing, and guide patients through their treatment journey with empathy.

The role blends patient care, counselling, and consultative sales, with targets to achieve monthly revenue and enrollments while maintaining an exceptional patient experience through collaboration with doctors and clinic

Competenze

• Any HSC or Bachelor's degree in any discipline.
• 0–5 years of experience in education counseling, admission counselling, tele-counseling, or consultative sales.

Mansioni

• Counsel patients and families regarding non-surgical treatment programs.
• Understand patient needs and concerns through effective questioning and listening.
• Explain treatment plans, pricing, payment options, and outcomes clearly and empathetically.
• Convert doctor recommendations into treatment enrollments while maintaining a patient-centric approach.
• Aim to meet monthly revenue and conversion targets.
• Build trust and maintain relationships with patients during treatment.
• Coordinate with doctors, physiotherapists, and clinic staff for a seamless patient experience.

Conoscenze

Verbal communication

Written communication

English + local language

Presentation skills

Interpersonal skills

MS Office & CRM

Target-driven

Formazione

Bachelor's degree

HSC

Strumenti

MS Office

CRM software

Descrizione del lavoro

Job Description – Patient Counsellor

Company: QI Spine
Location: Delhi
Department: Patient Care / Counseling
Employment Type: Full-Time

About QI Spine

QI Spine is India's leading Spine Rehabilitation Clinic, specializing in the non-surgical treatment of back, neck, and joint pain. With a patient-first approach, advanced technology, and evidence-based treatment protocols, we help patients recover safely while making surgery the last option.

Role Summary

As a Patient Counsellor, you will be the primary point of contact for patients visiting the clinic. You will understand patients' concerns, educate them about QI Spine's treatment approach, guide them through their treatment journey, and help them make informed decisions. This role combines patient care, counselling, and consultative sales while ensuring an exceptional patient experience.

Key Responsibilities

• Counsel patients and their families regarding QI Spine's non-surgical treatment programs.
• Understand patient needs, concerns, and treatment expectations through effective questioning and active listening.
• Explain treatment plans, pricing, payment options, and expected outcomes in a clear and empathetic manner.
• Convert doctor recommendations into treatment enrollments while maintaining a patient-centric approach.
• Achieve monthly revenue and conversion targets.
• Build trust and maintain strong relationships with patients throughout their treatment journey.
• Coordinate with doctors, physiotherapists, and clinic staff to ensure a seamless patient experience.

Qualifications

• Any HSC or Bachelor's degree in any discipline .

Experience

• 0–5 years of experience in education counseling, admission counselling, tele-counseling, or consultative sales.

Skills Required

• Strong verbal and written communication skills.
• Fluency in English and the local language.
• Excellent presentation and interpersonal skills.
• Ability to build trust and influence patient decisions ethically.
• Good knowledge of MS Office and CRM software.
• Ability to work in a target-driven environment.