Inside Sales Executive

toothsialigners; Kurla; On-site; INR 350,000 - 600,000; Full time

Job summary

toothsi by MakeO in Kurla is seeking an energetic Inside Sales Executive to handle incoming leads, perform outbound calls, and guide prospects through our invisible aligner products and treatment plans.

You will qualify leads, coordinate with sales and clinic teams, maintain CRM records, and strive to achieve daily and monthly sales targets while delivering excellent customer service to applicants seeking orthodontic solutions.

Qualifications

• High school diploma required; bachelor’s in business/marketing preferred.
• Experience in healthcare or consumer inside sales is an advantage.
• Strong inside sales, lead generation and target-oriented performance.

Responsibilities

• Handle incoming leads and conduct outbound calls to qualify prospects.
• Explain products and treatment plans, schedule consultations, and update CRM.
• Meet individual and team sales targets while delivering excellent customer service.

Skills

Inside Sales

Lead Generation

Communication

Customer Service

Negotiation

Objection Handling

CRM Tools

Education

High School Diploma

Bachelor’s degree in Business/Marketing

Tools

CRM Software

Job description

Company Description

toothsi by MakeO is a digital-first teeth alignment platform founded in 2018 by a team of experienced orthodontists. The company offers customers convenient access to dental treatment solutions through invisible aligners and braces, combining clinical expertise with modern technology. MakeO has built a strong network of over 100 in-house orthodontists, dentists, and dermatologists, and operates more than 25 flagship experience centers across major metropolitan areas. In addition, the company collaborates with over 400 dental clinics, providing wide-reaching, high-quality care and personalized treatment options.

Role Description

This is a full-time, on-site Inside Sales Executive role based in Kurla. The Inside Sales Executive will handle incoming leads, conduct outbound calls, and follow up with prospective customers to explain product offerings and treatment plans. The role includes qualifying leads, understanding customer needs, providing clear information about invisible aligners and related services, and supporting customers through the decision-making process. The Inside Sales Executive will work closely with the sales and clinic teams to schedule consultations, maintain accurate records in CRM systems, and achieve individual and team sales targets. Daily responsibilities also involve delivering excellent customer service, resolving basic queries, and contributing to a positive and professional customer experience.

Qualifications

• Candidates should possess strong Inside Sales and Lead Generation skills, with the ability to convert inquiries into consultations and sales.
• Candidates should possess excellent Communication and Customer Service skills to engage prospects, build trust, and manage customer queries effectively.
• Candidates should possess solid Sales skills, including negotiation, objection handling, and goal-oriented performance.
• Candidates should ideally have experience working with CRM tools, basic data entry, and follow-up tracking.
• Prior experience in healthcare, dental services, or consumer-focused inside sales is an advantage.
• Ability to work on-site in Kurla, collaborate with cross-functional teams, and manage a fast-paced sales environment.
• A minimum of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is preferred.