Inside Sales Executive

2070 Health; Gurugram District; On-site; INR 450,000 - 700,000; Full time

Benefits offered by this job

Fixed salary

Incentives

On-the-job oncology training

Growth opportunities

Job summary

Everhope Oncology is hiring an Inside Sales Manager in Gurgaon to convert inbound leads into OPDs and treatments. You will counsel patients on care options, coordinate with teams for consults and insurance, and maintain accurate CRM records to drive a smooth patient journey from enquiry to treatment start.

The role emphasizes empathetic communication in English and Hindi, a consultative sales approach, and ownership of follow-up schedules amid a fast-paced oncology setting.

Qualifications

• 2–6 years in inside sales or similar roles.
• Excellent English and Hindi communication.
• WFO Gurgaon, 6 days per week.
• Healthcare or patient counselling background preferred.

Responsibilities

• Handle inbound patient enquiries and follow up.
• Qualify leads and understand patient needs and constraints.
• Drive OPD bookings and convert consultations into treatments.
• CRM logging and daily follow-ups to prevent drop-offs.
• Coordinate with teams for consults and financing options.

Skills

English & Hindi communication

Sales acumen

CRM familiarity

Emotional intelligence

High ownership

Healthcare counselling experience

Education

Graduate in any discipline

Tools

CRM software

Job description

Location:

Gurgaon

Department:

Sales & Patient Counselling

Reports To:

Inside Sales Head / Business Head

Role Summary:

We are seeking passionate and empathetic inside sales professionals to support Everhope Oncology's mission of delivering compassionate cancer care. The Inside Sales Manager will be responsible for converting inbound leads into OPDs (walk-ins and treatments) by understanding patient needs, counselling them on the right care options, and ensuring a seamless experience from enquiry to treatment start.

Key Responsibilities:

• Lead Conversion:
  • Handle incoming patient enquiries (via WhatsApp, calls, website, etc.) and proactively follow up
  • Qualify leads and understand patient needs, symptoms, diagnosis stage, treatment concerns, financial constraints, and emotional readiness
  • Drive OPD bookings and convert consultations into treatments (chemotherapy, immunotherapy, targeted therapy)
• Patient Counselling:
  • Educate patients on Everhope's value proposition: no wait time, private suites, 1:1 care manager, insurance support, second opinions, and holistic care (nutrition, emotional support)
  • Offer appropriate solutions based on medical needs, affordability, and patient journey stage
• CRM & Documentation:
  • Log all interactions and status updates in the CRM
  • Maintain follow-up schedules and ensure no drop-offs in the funnel
  • Track lead status daily: Active, Cold, Reconnect, Converted, Not Interested
• Coordination & Support:
  • Liaise with different teams to coordinate consults and treatment bookings
  • Provide assistance on insurance and No Cost EMI options, working closely with financing partners
• Performance Tracking:
  • Meet daily, weekly, and monthly conversion and call targets
  • Share inputs on lead quality and campaign effectiveness with the marketing team

Required Skills & Attributes:

• Excellent communication skills in English and Hindi (empathetic, confident, clear)
• Sales acumen with a strong consultative approach
• Patient-first mindset with high emotional intelligence
• Good grasp of CRM tools and follow-up discipline
• High ownership and ability to work under pressure
• Prior healthcare, dental, diagnostics, or wellness counselling experience preferred

Eligibility Criteria:

• Education: Graduate in any discipline
• Experience: 2-6 years in Inside Sales
• Location: Gurgaon (WFO) - 6 days working

What We Offer:

• Fixed salary + attractive incentive structure
• Immersive training in oncology & patient engagement
• High-growth role with future vertical and horizontal growth paths
• Opportunity to impact lives in a meaningful way