Sales Executive (Hospitality, B2B/B2C Inside Sales)
Location: Gandhinagar, Gujarat. Office based, full time, US shift.
Salary Max – 35k - 65K/Monthly gross (Depending on experience)
Experience level: Entry level to 3 years. Strong freshers with calling or sales internship experience and excellent communication skills are welcome.
Requirements
- Experience in outbound or cold calling, telesales, inside sales, lead generation, or telecalling/headhunting-style outreach. This could be in any industry, such as travel, real estate, education, insurance, banking, telecom, e-commerce or recruitment
- A proven record of meeting or beating individual sales, calling or conversion targets
- Comfort with B2C selling: talking to individual customers, understanding their needs, handling objections and closing the sale
- Clear, confident spoken English suitable for calls with US customers
- Resilience, a persuasive and friendly phone manner, and strong follow-through
- Willingness to work US shift hours, including weekends on rotation
What you will do
- Generate leads and identify the right prospects from web enquiries, abandoned bookings, past guests, event enquiries and your own outreach
- Make outbound and cold calls to prospects, and follow up persistently until you reach a decision
- Handle inbound enquiry and reservation calls and convert them into confirmed bookings
- Sell rooms, suites, spa and wellness packages, retreats, dining and, where assigned, residences
- Upsell room categories, length of stay and add-on services on every call
- Log every call, lead and booking in the CRM with the correct source code
- Meet daily and monthly targets for calls, conversion and revenue
- Pass guest feedback and service issues to the team lead so they reach the property
Nice to have (not required)
- Experience selling to US, UK or international customers by phone
- Experience in hospitality, travel, wellness or luxury or high-ticket sales
- Familiarity with a CRM, or a reservations system such as Opera or SynXis
- Experience in recruitment or headhunting, where sourcing, outreach and persuasion are core skills