Sales Executive (Hospitality, B2C Inside Sales)

Etech Global Services; Gandhinagar; On-site; INR 3,959,000 - 6,598,000; Full time

Benefits offered by this job

Canteen Subsidy

Night Shift allowance as per process

Health Insurance

Tuition Reimbursement

Work-life balance initiatives

Rewards & Recognition

Job summary

Amrit Ocean Resort in Florida is seeking a Sales Executive (Hospitality, B2C Inside Sales) to sell stays, packages, and experiences directly to US guests. This hands-on, phone-first role involves identifying prospects, making calls, building rapport, and closing bookings.

Work is office-based with US shift hours. You will generate leads from web enquiries, past guests, and event inquiries, handle outbound calls, and convert inquiries into confirmed reservations for rooms, suites, spa packages,

Qualifications

• Experience in outbound or cold calling, telesales, inside sales, lead generation, or telecalling/headhunting-style outreach.
• Experience may come from travel, real estate, education, insurance, banking, telecom, e-commerce, or recruitment.
• Proven record of meeting or exceeding sales targets.
• Comfort with B2C selling, including understanding needs, handling objections, and closing sales.
• Clear spoken English suitable for US customer calls.
• Willingness to work US shift hours, including weekends on rotation.

Responsibilities

• Generate leads and identify prospects from enquiries and past guests.
• Make outbound and cold calls to prospects and follow up until a decision.
• Handle inbound enquiries and reservations calls and convert to bookings.
• Sell rooms, suites, spa and wellness packages, retreats, dining, and residences as assigned.
• Upsell room categories, length of stay, and add-on services on every call.
• Log calls, leads, and bookings in the CRM with correct source codes.
• Meet daily and monthly targets for calls, conversion, and revenue.
• Pass guest feedback to the team lead.

Skills

Outbound calling

Telesales

Inside sales

Lead generation

Cold calling

Phone-based sales

Tools

CRM software

Opera

SynXis

Job description

As a Sales Executive (Hospitality, B2C Inside Sales), you will sell stays, packages, and experiences for Amrit Ocean Resort, a luxury wellness resort in Florida, directly to US guests.

This is a hands-on, phone-first sales role where you will identify the right prospects, make calls, build rapport, and close bookings independently. This is not a supervisory position. If you are a natural closer who enjoys speaking with customers over the phone, we will train you on the hospitality side.

Work Mode: Office-based

Job Type: Full-time

Shift: US shift

Reports To: Head of Hospitality Revenue and Operations

What We Offer:

• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work-life balance initiatives
• Rewards & Recognition

What You'll Be Doing:

• Generate leads and identify suitable prospects from web enquiries, abandoned bookings, past guests, event enquiries, and your own outreach.
• Make outbound and cold calls to prospects, and follow up persistently until you reach a decision.
• Handle inbound enquiry and reservation calls and convert them into confirmed bookings.
• Sell rooms, suites, spa and wellness packages, retreats, dining, and, where assigned, residences.
• Upsell room categories, length of stay, and add-on services on every call.
• Log every call, lead, and booking in the CRM with the correct source code.
• Meet daily and monthly targets for calls, conversion, and revenue.
• Pass guest feedback and service issues to the team lead so they reach the property.

What We Expect You to Have:

• Experience in outbound or cold calling, telesales, inside sales, lead generation, or telecalling/headhunting-style outreach.
• Relevant experience may come from any industry, including travel, real estate, education, insurance, banking, telecom, e-commerce, or recruitment.
• A proven record of meeting or exceeding individual sales, calling, or conversion targets.
• Comfort with B2C selling, including talking to individual customers, understanding their needs, handling objections, and closing sales.
• Clear and confident spoken English suitable for calls with US customers.
• Resilience, a persuasive and friendly phone manner, and strong follow-through.
• Willingness to work US shift hours, including weekends on rotation.

Experience Level:

Entry level to 3 years of experience. Strong freshers with calling or sales internship experience and excellent communication skills are welcome.

Nice to Have (Not Required):

• Experience selling to US, UK, or international customers by phone.
• Experience in hospitality, travel, wellness, luxury, or high-ticket sales.
• Familiarity with a CRM or a reservations system such as Opera or SynXis.
• Experience in recruitment or headhunting, where sourcing, outreach, and persuasion are core skills.