Inside Sales Executive

Multivista Global; Coimbatore; On-site; INR 300,000 - 450,000; Full time

Job summary

Multivista Global in Coimbatore seeks a Customer Service Representative to manage inquiries and complaints while providing accurate product information. The candidate will need to ensure prompt responses, handle escalations, and build relationships with customers to enhance satisfaction and loyalty. Additional responsibilities include gathering feedback, assisting with orders, and maintaining accurate records. The ideal applicant should possess strong communication skills and product knowledge.

Responsibilities

• Serve as the main point of contact for customer inquiries, complaints, and feedback.
• Ensure prompt responses to customer queries via phone, email, or chat.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints and issues, working to resolve them quickly.
• Escalate complex or unresolved issues to higher management.
• Conduct follow-ups to ensure issues are resolved to customer satisfaction.
• Build and maintain strong relationships with customers.
• Gather customer feedback on products and services.
• Manage and promote customer loyalty programs.
• Assist customers with placing orders and tracking shipments.
• Identify opportunities to recommend additional products or services.
• Maintain a deep understanding of the company’s products and services.
• Maintain accurate records of customer interactions and transactions.
• Prepare and distribute customer-related documents.
• Ensure customer information is kept up-to-date and secure.
• Liaise with other departments for cohesive service delivery.

Job description

Responsibilities

• Primary Point of Contact: Serve as the main point of contact for customer inquiries, complaints, and feedback.
• Timely Responses: Ensure prompt responses to customer queries via phone, email, or chat.
• Information Sharing: Provide accurate information about products, services, policies, and procedures and balance confirmation, TDS files
• Issue Resolution: Handle customer complaints and issues, working to resolve them quickly and effectively.
• Escalation Management: Escalate complex or unresolved issues to higher management or specialized departments.
• Follow-Up: Conduct follow-ups to ensure issues are resolved to the customers satisfaction.
• Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and preferences.
• Feedback Collection: Gather customer feedback on products and services and relay it to relevant departments for improvements.
• Loyalty Programs: Manage and promote customer loyalty programs to enhance customer retention.
• Post Order Processing: Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
• Cross-Selling and Up-Selling: Identify opportunities to recommend additional products or services that meet customer needs.
• Product Knowledge: Maintain a deep understanding of the company’s products and services to provide informed recommendations.
• Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback.
• Documentation: Prepare and distribute customer-related documents such as invoices, contracts, and reports.
• Data Management: Ensure customer information is kept up-to-date and secure in the company’s database.
• Interdepartmental Communication: Liaise with other departments (e.g., sales, marketing, technical support) to ensure cohesive service delivery.