Inside Sales Associate

MediBuddy; Indor; Vor Ort; INR 350.000 - 700.000; Vollzeit

Zusammenfassung

MediBuddy is seeking an Inside Sales Associate to be the first contact for customers showing interest in our healthcare services. This consultative sales role emphasizes empathy, education on treatment options, and guiding customers through their healthcare journey to informed decisions.

The position requires MBA or equivalent, strong English/Hindi communication, and a drive to meet sales targets in a fast-paced office environment.

Qualifikationen

• MBA or equivalent qualification.
• Excellent verbal communication skills in English and Hindi.
• Strong customer interaction and persuasion skills.
• Target-oriented mindset with a passion for sales.
• Ability to work in a fast-paced environment.
• Willingness to work from the office.

Aufgaben

• Engage with prospective customers who have expressed interest in MediBuddy services.
• Understand customer requirements through meaningful conversations.
• Recommend appropriate healthcare services based on customer needs.
• Build trust and confidence through consultative selling.
• Manage assigned leads efficiently.
• Conduct regular follow-ups to improve conversion rates.
• Maintain accurate records of customer interactions.
• Ensure timely responses to customer queries.
• Achieve individual monthly sales targets.
• Maximize lead conversion while maintaining customer satisfaction.
• Meet daily productivity and talk-time goals.
• Identify opportunities to improve conversion performance.

Kenntnisse

Verbal communication

Persuasion skills

Sales mindset

Fast-paced work

Office-based

Ausbildung

MBA or equivalent

Tools

MS Office

Jobbeschreibung

India has a healthcare problem—not a shortage of doctors or medicines, but a shortage of access to

timely and affordable healthcare.

At MediBuddy, we are solving this challenge by making quality healthcare accessible to millions of

Indians through technology. As India's largest digital healthcare platform, we enable seamless access

to doctor consultations, diagnostics, surgeries, pharmacy, and wellness services across the country.

Every day, more than 35,000 patients trust MediBuddy for their healthcare needs. With a network of

90,000+ doctors, 7,100+ hospitals & clinics, 4,000+ diagnostic centres, and 2,500+ pharmacies,

we're building a healthcare ecosystem that puts patients first.

Why This Role Exists

Healthcare decisions are often delayed because patients don't know where to begin, whom to consult, or how to navigate the process.

Our Inside Sales team bridges this gap.

As an Inside Sales Associate, you'll be the first point of contact for customers who have shown interest in MediBuddy's healthcare services. Your role is to understand their healthcare needs, educate them about the right treatment options, guide them through their journey, and help them make informed decisions.

Beyond sales, you'll play a meaningful role in helping patients access quality healthcare quickly and confidently.

About This Role

This is not a conventional telesales position.

It is a consultative sales role where empathy, communication, and relationship-building matter as much as achieving targets.

You'll interact with customers over phone, understand their requirements, recommend the most suitable healthcare solution, coordinate with internal stakeholders, and ensure an exceptional customer experience from the first interaction until successful conversion.

If you enjoy speaking with people, solving problems, and working in a fast-paced environment, this role offers an excellent opportunity to build a rewarding career in healthcare sales.

What You Will Own

1. Customer Consultation

• Engage with prospective customers who have expressed interest in MediBuddy services.
• Understand customer requirements through meaningful conversations.
• Recommend appropriate healthcare services based on customer needs.
• Build trust and confidence through consultative selling.
• Manage assigned leads efficiently.
• Conduct regular follow-ups to improve conversion rates.
• Maintain accurate records of customer interactions.
• Ensure timely responses to customer queries.
• Achieve individual monthly sales targets.
• Maximize lead conversion while maintaining customer satisfaction.
• Meet daily productivity and talk-time goals.
• Identify opportunities to improve conversion performance.

4. Customer Experience

• Deliver a seamless customer journey from enquiry to closure.
• Resolve customer concerns with empathy and professionalism.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain high customer satisfaction standards.

5. Process Excellence

• Adhere to quality guidelines and standard operating procedures.
• Accurately update CRM after every customer interaction.
• Ensure compliance with all business and process requirements.
• Continuously improve communication and sales effectiveness.

What We Are Looking For

Non-Negotiable

• MBA or any equivalent qualification.
• Excellent verbal communication skills in English and Hindi.
• Strong customer interaction and persuasion skills.
• Target-oriented mindset with a passion for sales.
• Ability to work in a fast-paced environment.
• Willingness to work from the office.

Strongly Preferred

• Fresh MBA graduates with excellent communication skills are also encouraged to apply.
• Proficiency in using MS Office.
• Strong interpersonal and relationship management skills.

Character Profile

• Enjoys interacting with people every day.
• Listens actively and understands customer needs.
• Is confident, persuasive, and solution-oriented.
• Learns quickly and adapts to changing business priorities.
• Takes ownership of goals and consistently delivers results.
• Believes that great customer experiences drive long-term success.

Why This Role Matters

Every customer interaction has the potential to improve someone's healthcare journey.

As an Inside Sales Associate, you won't just convert leads—you'll help patients make informed

healthcare decisions when they need them most. Your guidance can make quality healthcare more

accessible, faster, and easier for thousands of families across India.

At MediBuddy, every successful conversation contributes to our mission of making healthcare

accessible for everyone