Inside Relationship Manager

Vashi Integrated Solutions; Maharashtra; On-site; INR 300,000 - 360,000; Full time

Job summary

Vashi Integrated Solutions in Pune is seeking an Inside Relationship Manager to drive inside sales, manage customer inquiries, process quotations, and coordinate with Business Managers to grow the VISL brand.

The role emphasizes internal communication, MIS reporting, order processing, and timely payments, with targets to expand customer base and improve satisfaction.

Qualifications

• Bachelor-level technical degree in Electrical/Mechanical or related field.
• Experience in inside sales and B2B customer handling.
• Strong communication and negotiation abilities.

Responsibilities

• Manage and grow sales of company products via phone, email, and remote channels.
• Achieve annual targets and contribute to business growth through inside sales.
• Drive quotation generation, follow-ups, and 28-day win-rate improvements (40%).
• Expand customer database by targeting new prospects and untapped areas.

Skills

Good communication

Negotiation

Crisis management

Time management

Detail oriented

Multitasking

Education

BTech/ BE Electrical

BSc

Diploma Electrical/Mechanical

Any Graduate

Job description

INSIDE RELATIONSHIP MANAGER

Overview

Focus on inside sales, business development, customer relationship management, order processing, customer inquiry handling, identifying new market opportunities, ensuring customer satisfaction, and coordination with Business Managers. The role will heavily involve internal communication, quotation processing, and MIS reporting.

1 to 3

Pune

Full-Time

INR 300000 - 360000 (Annual)

Reports To

Business Development Manager / Business Manager / Brand Head / Segment Head

Qualification

• BTech / BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or Mechanical / Any Graduate
• 2-3 years of relevant work experience, particularly in inside sales of Wires, Cables, Switchgears, Solar, Lighting, Panels, Meters, etc.
• Good communication and negotiation skills.

Responsibilities & Duties

Inside Sales:

• Responsible for managing and growing the sales of company products via phone, email, and other remote channels.
• Achieve assigned annual targets and contribute to business growth through inside sales efforts.
• Responsible for driving quotation conversion ratio with a target of 40% closed/win rate in the last 28 days of quotations.
• Increase customer database by identifying and reaching out to new prospects, focusing on growing the VISL brand in untapped areas.

Order Processing & Quotation

• Accountable for timely and accurate processing of customer orders.
• Ensure prompt and effective quotation generation, follow-ups, and updates, improving the overall customer experience.

Collection

• Ensure timely collection of payments, adhering to customer credit limits and terms.

Customer Relationship Management

• Provide excellent after-sales service by addressing customer inquiries and complaints promptly.
• Regularly gather customer feedback on products and services, striving for continuous improvement in customer satisfaction.

Additional Skills

• Strong crisis management and time management skills.
• Assertive, detail-oriented, and able to multitask effectively.
• Ability to meet deadlines and perform under pressure.