Inside Relationship Manager

Vashi Integrated Solutions; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Vashi Integrated Solutions in Pune seeks an energetic inside sales professional to drive sales, manage customer relationships, process orders, and handle inquiries via phone, email, and other remote channels.

You will identify new market opportunities, coordinate with Business Managers, focus on quotation generation with a strong win rate, and contribute to MIS reporting and ongoing customer-satisfaction improvements.

Qualifications

• 2-3 years of inside sales experience in related electrical products.
• Strong communication and negotiation skills.
• Relevant education as listed (BTech/BE, BSc, Diploma or degree).

Responsibilities

• Manage and grow sales of company products via phone, email, and other remote channels.
• Achieve annual targets and contribute to business growth through inside sales.
• Drive quotation conversion with a target of 40% closed/win rate.
• Expand customer base by reaching out to new prospects and growing VISL brand.
• Process customer orders timely and accurately.
• Ensure timely payments within credit terms.
• Provide excellent after-sales service and gather customer feedback.

Skills

Inside sales

Business development

Customer relationship management

Quotation processing

MIS reporting

Communication

Negotiation

Education

BTech / BE in Electrical or Mechanical

Bachelor of Science (BSc)

Diploma in Electrical or Mechanical

Any Graduate

Tools

CRM software

Quotation management system

Job description

Focus on inside sales, business development, customer relationship management, order processing, customer inquiry handling, identifying new market opportunities, ensuring customer satisfaction, and coordination with Business Managers. The role will heavily involve internal communication, quotation processing, and MIS reporting.

Reports to:

Business Development Manager / Business Manager / Brand Head / Segment Head

Qualification:

• BTech / BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or Mechanical / Any Graduate
• 2-3 years of relevant work experience, particularly in inside sales of Wires, Cables, Switchgears, Solar, Lighting, Panels, Meters, etc.
• Good communication and negotiation skills.

Responsibilities & Duties:

• Responsible for managing and growing the sales of company products via phone, email, and other remote channels.
• Achieve assigned annual targets and contribute to business growth through inside sales efforts.
• Responsible for driving quotation conversion ratio with a target of 40% closed/win rate in the last 28 days of quotations.
• Increase customer database by identifying and reaching out to new prospects, focusing on growing the VISL brand in untapped areas.

Order Processing & Quotation:

• Accountable for timely and accurate processing of customer orders.
• Ensure prompt and effective quotation generation, follow-ups, and updates, improving the overall customer experience.

Collection:

• Ensure timely collection of payments, adhering to customer credit limits and terms.

Customer Relationship Management:

• Provide excellent after-sales service by addressing customer inquiries and complaints promptly.
• Regularly gather customer feedback on products and services, striving for continuous improvement in customer satisfaction.

Additional Skills:

• Strong crisis management and time management skills.
• Assertive, detail-oriented, and able to multitask effectively.
• Ability to meet deadlines and perform under pressure.