Information Technology Support Engineer

The Good Men Enterprise; Mumbai; On-site; INR 334,800 - 558,000; Full time

Job summary

The Good Men Enterprise (TGME) is seeking a full-time Desktop Support Engineer in Mumbai. In this role, you will provide technical support for desktop systems, manage hardware, and troubleshoot issues.

Responsibilities include ensuring smooth operations of printers and peripherals, as well as providing remote support and on-field visits when necessary. Candidates should have strong problem-solving skills and experience in a fast-paced environment.

Qualifications

• Proficiency in desktop computers and computer hardware.
• Hands-on experience in technical support and troubleshooting.
• Knowledge of printer support and hardware maintenance.
• Ability to handle remote support and on-site client visits.

Responsibilities

• Provide technical support for desktop systems.
• Manage computer hardware and troubleshoot issues.
• Ensure smooth operations of printers and peripherals.
• Diagnose and resolve hardware/software issues.
• Support end-users and maintain system performance.

Skills

Proficiency in desktop computers and computer hardware

Hands-on experience in technical support and troubleshooting

Knowledge of printer support and hardware maintenance

Strong problem-solving skills

Ability to work efficiently in a fast-paced environment

Education

Bachelor’s degree in IT, Computer Science, or a related field

Tools

CompTIA A+

ITIL

Job description

Overview

The Good Men Enterprise (TGME) is a technology-driven company focused on delivering reliable IT solutions, premium hardware, and seamless support services. We work closely with businesses and individuals to simplify technology, improve efficiency, and ensure smooth day-to-day operations. With a strong emphasis on quality service and practical expertise, we aim to be a trusted partner for all tech-related needs.

Role Description

This is a full-time, on-site role for a Desktop Support Engineer based in Mumbai.

The Desktop Support Engineer will be responsible for providing technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring smooth printer and peripheral operations.

The role also includes remote support for clients as well as on-field visits to customer offices when required. You will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow.

Qualifications

• Proficiency in desktop computers and computer hardware
• Hands-on experience in technical support and troubleshooting
• Knowledge of printer support and hardware maintenance
• Ability to handle remote support and on-site client visits
• Strong problem-solving skills and attention to detail
• Ability to work efficiently in a fast-paced environment
• Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage
• Bachelor’s degree in IT, Computer Science, or a related field (preferred)