Information Technology Executive

V2 Retail; Bangalore Rural; On-site; INR 300,000 - 420,000; Full time

Job summary

V2 Retail is seeking a Senior Executive - IT to ensure smooth IT operations, incident management, and end-user support across the organization. You will handle desktop/laptop support, OS admin, and network troubleshooting while coordinating with cross-functional teams to resolve issues within SLAs.

You will work with Windows OS administration, Office 365, and standard enterprise software, maintaining IT assets and licenses. A proactive mindset and documentation skills are essential for success.

Qualifications

• Graduate in Computer Science / IT / Electronics or a relevant technical field.
• 2–4 years of IT support, desktop/laptop administration, and incident management.
• Proficient in Windows OS administration, Office 365, and standard enterprise software.
• Hands-on troubleshooting of hardware components and LAN/Wi‑Fi connectivity.
• Basic understanding of TCP/IP, DNS, DHCP and VPN technologies.
• Strong IT asset management and license tracking knowledge.
• Excellent problem-solving, coordination and documentation skills.
• Ability to work under pressure and meet SLA-based resolutions.

Responsibilities

• Log, prioritize, and resolve desktop/laptop service requests and incidents within SLAs.
• Escalate unresolved hardware or software issues to higher support levels.
• Install, configure, and maintain desktops, laptops, monitors, printers and scanners.
• Install, configure, upgrade, and patch Windows OS and standard apps.
• Troubleshoot LAN/Wi‑Fi connectivity and ensure secure VPN access for on-site users.

Skills

End-user support

Incident management

Windows OS administration

Office 365

SAP GUI

LAN/Wi-Fi troubleshooting

VPN access

IT asset management

Documentation

Problem solving

Coordination

Education

Bachelor’s in CS/IT/Electronics

Job description

Job Role: Senior Executive - IT (Distribution Centre)

Experience: 2 to 4 Years

Department: Information Technology (IT)

Job Location: Dobbaspet 5th Phase, Sompura Industrial Area, Dobaspet Industrial Area, Bengaluru Rural, Karnataka, 562111

Job Overview:

We are seeking a skilled and proactive Senior Executive IT to ensure smooth IT operations, incident management, and end-user support across the organization. The role involves handling desktop/laptop support, software and OS administration, LAN/Wi-Fi troubleshooting, and maintaining IT assets. The ideal candidate will work closely with cross-functional teams to resolve technical issues within defined SLAs and ensure the seamless functioning of IT infrastructure.

Key Responsibilities: Incident Management:

• Log, prioritize, and resolve desktop/laptop service requests and incidents within defined SLAs.
• Escalate unresolved hardware or software issues to 2nd/3rd-level support teams.

Hardware Support:

• Install, configure, and maintain desktops, laptops, monitors, printers, and scanners.
• Perform hardware diagnostics, identify faulty components, and arrange replacements or repairs.

Software & OS Administration:

• Install, configure, upgrade, and patch Windows OS and standard applications (Office 365, antivirus, SAP GUI, etc.).
• Manage user profiles, local group policies, and execute data backup/restoration processes.

Network & Connectivity:

• Troubleshoot LAN/Wi-Fi connectivity issues and ensure secure VPN access for on-site users.
• Coordinate with the network team for switch/router and related infrastructure issues.

Asset Management:

• Maintain and update hardware inventory and software license records.
• Ensure compliance with IT asset lifecycle management practices.

Key Skills & Requirements:

• Graduate in Computer Science / IT / Electronics or relevant technical field.
• 2 to 4 years of experience in IT support, desktop/laptop administration, and incident management.
• Proficiency in Windows OS administration, Office 365, and standard enterprise software.
• Hands-on experience in troubleshooting hardware components and LAN/Wi‑Fi connectivity.
• Basic understanding of network protocols (TCP/IP, DNS, DHCP) and VPN technologies.
• Strong knowledge of IT asset management and license tracking.
• Excellent problem‑solving, coordination, and documentation skills.
• Ability to work under pressure and meet SLA-based resolutions.