Information Technology Assistant Manager

Max Healthcare; Gurgaon; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Max Healthcare in Gurgaon seeks an Information Technology Assistant Manager to oversee hospital IT operations and strategic technology planning. You will lead projects like HIS, EMR/EHR implementations, telehealth platforms, and major infrastructure upgrades, ensuring regulatory compliance and data security across the network.

The role requires 7-9 years in IT with at least 2 years in management, plus strong knowledge of HIS, PACS, LIS, EMR/EHR, cloud platforms, and ITIL.

Qualifications

• 7-9 years of experience with at least 2 years in a managerial role in healthcare IT.
• Strong knowledge of HIS, PACS, LIS, EMR/EHR, cloud platforms, and IT infrastructure.
• ITIL knowledge; certification is a plus.

Responsibilities

• Lead end-to-end IT projects including HIS, EMR/EHR implementation, telehealth platforms, and infrastructure upgrades.
• Develop detailed project plans, allocate resources, track milestones, and ensure timely delivery.
• Coordinate with cross-functional teams, vendors, and stakeholders to align technology with business goals.
• Maintain IT governance, regulatory compliance, data security, and privacy standards.
• Drive incident, problem, and change management to minimize downtime and enhance availability.

Skills

Leadership

Project Mgmt

Healthcare IT

Education

CS/IT Degree (Bachelors/Masters)

Tools

ITIL

Job description

Information Technology Assistant Manager

• 4-6 Years Experience
• Gurgaon-Max Hospital
• 21 October 2026 - 20 November 2026

JOB DESCRIPTION:

JOB DESCRIPTION

I. JOB DETAILS

Job Title

Deputy General Manager- Hospital Operations

II. JOB PURPOSE

To oversee and managing IT operations, strategic technology planning, project execution, problem management, and the successful implementation of new technologies across the organization.

III. KEY RESPONSIBILITIES

Core Responsibilities

Project Management

• Lead and manage end-to-end IT projects including HIS, EMR/EHRimplementation, telehealth platforms, and infrastructure upgrades.
• Develop detailed project plans, allocate resources, track milestones, and ensure timely and cost-effective delivery.
• Coordinate with cross-functional teams, vendors, and stakeholders to align technology initiatives with business goals.
• Ensure compliance with healthcare regulations, data security policies, and privacy standards.

Problem Management

• Establish proactive problem management practices to identify root causes of recurring incidents and system issues.
• Lead the ITIL-based incident, problem, and change management processes.
• Minimize downtime and enhance system availability by driving permanent fixes over temporary solutions.
• Monitor system performance and take corrective action to resolve high-impact problems.

Technology Deployment & Innovation

• Evaluate, recommend, and deploy new technologies that support patient care, data analytics, automation, and operational efficiency.
• Lead digital transformation initiatives including cloud migration, AI/ML integration, and mobility solutions.
• Keep abreast of emerging trends in healthcare IT and translate them into strategic advantages.
• Collaborate with clinical, administrative, and operational teams to gather IT requirements and deliver solutions.
• Manage relationships with external vendors, negotiate contracts, and ensure SLA adherence.
• Ensure user satisfaction through structured feedback, training, and continuous improvement.
• Timely submission of provisions and bills for payment

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IT Governance & Compliance

• Maintain IT compliance with standards such as NABH, HIPAA, and local healthcare regulations.
• Ensure proper documentation, audits, and reporting for IT systems.
• Maintain cybersecurity hygiene and enforce IT policies across all units.

IT Infrastructure

• Ensure optimum availability and functioning of IT infra for smooth functioning of hospital operations and patient care
• Set up new areas being operationalized as per need of the unit
• Be responsible for training and safety measures to ensure care of IT assets of the unit

IV. KEY PERFORMANCE INDICATORS

• Manager's feedback
• User satisfaction / escalations

V. JOB REQUIREMENTS

Minimum Qualifications

Bachelors or Master's degree in Computer Science, Information Technology, or related field.

Experience

• 7-9 years' experience with at least 2 years in a managerial role, preferably in healthcare industry
• Strong knowledge of hospital information systems (HIS), PACS, LIS, EMR/EHR, cloud platforms, and IT infrastructure.
• Knowledge of ITIL framework (Certification is a plus).