Senior Technical Process Executive

Infosys BPM Ltd.; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Infosys BPM Ltd. is seeking a results-driven pre-sales professional to handle inbound phone and chat interactions, quickly understand customer needs, and uncover sales opportunities.

You will guide customers through the next best action and articulate the value of Microsoft hardware and software. The role emphasizes objection handling, building trusted-advisor credibility, and coordinating follow-ups based on purchase intent, while capturing Voice of Customer and Voice of Business feedback for

Qualifications

• 2+ years in pre-sales or tele-sales.
• Experience with consumer customers; 3C products advantageous.
• Native or near-native proficiency in the supported language and strong market awareness.
• Strong verbal and written communication; typing ~55 WPM in English or local language.
• Understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and competitors.

Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Skills

Sales orientation

Customer engagement

Communication skills

CRM familiarity

Typing speed 55 WPM

Education

Any Graduate

Tools

CRM tools

Microsoft products

Hardware solutions

Job description

Roles Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Technical Requirement

• Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.
• Experience with consumer customers preferred, with 3C product experience an advantage.
• Native or near-native proficiency in the supported language and strong market cultural awareness.
• Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
• Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.

Additional Responsibility

• Total Exp - 2-4 Years
• Education - Any Graduate
• Location - Bangalore/Hyderabad
• Shifts - Night Shifts (24/7 - Flexible shifts)
• Educational RequirementGraduate
• Preferred SkillsCustomer Service
• Service LineBPO Service Line