Inbound Calling Executive

Vyana Strot Global Services; Nashik District; On-site; INR 220,000 - 380,000; Full time

Job summary

Vyana Strot Global Services is seeking a Customer Support specialist to handle inbound calls from US-based customers, addressing inquiries and resolving issues with accuracy and courtesy.

The role requires excellent English communication and a neutral accent, with the ability to thrive in a fast-paced environment and meet performance targets. Prior experience in an International BPO is preferred but not mandatory.

Qualifications

• Excellent verbal and written English communication is essential.
• Neutral or clear accent with good pronunciation helps customer understanding.
• Ability to work effectively in a fast-paced setup and hit targets.
• Previous experience in an International BPO or US Voice Process is preferred but not mandatory.
• Ability to handle customer queries calmly and efficiently.

Responsibilities

• Handle inbound calls from US-based customers in a professional and courteous manner.
• Resolve customer inquiries, concerns, and complaints with accurate, timely solutions.
• Deliver exceptional customer service while maintaining a positive experience.
• Understand customer needs and provide information regarding products or services.
• Escalate complex issues to the appropriate department when required.
• Meet daily, weekly, and monthly performance metrics including quality, productivity, and customer satisfaction targets.
• Maintain a professional attitude and effective communication with customers and colleagues.

Skills

Excellent English

Neutral accent

Fast-paced environment

International BPO experience

Query handling

Job description

Role & responsibilities

• Handle inbound customer calls from US-based customers in a professional and courteous manner.
• Resolve customer inquiries, concerns, and complaints by providing accurate and timely solutions.

• Deliver exceptional customer service while maintaining a positive customer experience.
• Understand customer needs and provide appropriate information regarding products or services.
• Escalate complex issues to the appropriate department when required.
• Meet daily, weekly, and monthly performance metrics, including quality, productivity, and customer satisfaction targets.
• Maintain a professional attitude and effective communication with customers and colleagues.

Preferred candidate profile

• Excellent verbal and written English communication skills.
• Neutral or clear accent with strong pronunciation.
• Ability to work in a fast-paced environment and meet performance targets.
• Previous experience in an International BPO or US Voice Process is preferred but not mandatory.
• Ability to handle customer queries calmly and efficiently.