IN_Specialist 3_Human Resource_HR Shared Services_IFS_Kolkata

PwC Service Delivery Center; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

PwC Service Delivery Center in India seeks a Learning Operations Specialist to manage LMS administration, data reporting, and learning program coordination within the HR/L&D function. You will support end-to-end learning operations, organize training logistics, and ensure accurate dashboards across HC metrics.

You will work with diverse teams, handle data from Vantage/CSOD, and deliver actionable insights for continuous improvement. Strong Excel, VBA, and project coordination skills are required.

Qualifications

• Experience in HR/L&D operations and LMS.
• Ability to handle confidential HR/L&D data with accuracy.
• Strong reporting and analytics using Excel.
• Experience coordinating classroom logistics and venues.

Responsibilities

• Coordinate with business and HC team to execute L&D frameworks.
• Support assessment of technical and professional development needs of business units.
• Support in executing role-based curriculums – technical and behavioral.
• Learning infrastructure management: IT infrastructure inside the classroom.
• Learning infrastructure management: Seating arrangements.
• Learning infrastructure management: External venue management.
• Learning infrastructure management: Class logistics – stationery, training materials, food & beverage.
• Learning helpdesk: Resolve learners' queries (pre and post course).
• Learning helpdesk: Provide technical support on LMS and e-Learning courses.
• Reporting: Generate dashboards and reports from Vantage/CSOD.

Skills

Excel

VBA

Macros

PowerPoint

Data ownership

Prioritization

Analytical mindset

Automation ideas

Confidential data handling

Tools

Vantage LMS

CSOD

Job description

Job Details

• Line of Service: Internal Firm Services
• Industry/Sector: Not Applicable
• Specialism: Operations
• Management Level: Specialist

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Role of Learning Operations specialist with key responsibilities around LMS administration and management

Playing an important role in helping manage the L&D operations

Supporting L&D interventions with smooth and seamless logistical and operations support

Providing support to the team in managing and coordinating the L&D programme

To ensure accurate, timely and high-quality reporting across HC metrics.

To create & deliver analysis of Learning & Development to identify actionable insights.

To gather data from various sources, and analyzing large data sets to create consumable reports/presentations.

Responsibilities

• Co-ordinate with business and HC team to execute L&D frameworks.
• Support assessment of technical and professional development needs of business units
• Support in executing Role based curriculums - technical and behavioral
• Learning infrastructure management: IT Infrastructure management inside the class room
• Learning infrastructure management: Seating arrangements
• Learning infrastructure management: External venue management
• Learning infrastructure management: Class logistics management - stationery, training materials and food and beverage
• Learning helpdesk: Resolving learners queries (pre and post course)
• Learning helpdesk: Provide technical support on LMS and e-Learning courses
• Learning Management System - Vantage: Create / Maintain course offerings and curriculums
• Learning Management System - Vantage: Enrolment Management (Proxy Enrolment, Early cancellations, Late Cancellations, waitlists)
• Learning Management System - Vantage: Managing transcripts
• Learning Management System - Vantage: Administering evaluations
• Learning Management System - Vantage: Administering assessments
• Learning Management System - Vantage: Sending calendar invites and reminders
• Learning Management System - Vantage: Announcing courses - Upload attendance, closing offerings
• Learning Management System - Vantage: Virtual learning support - Create Web-Ex/ Live meeting events
• Reporting: Generating periodic dashboards and reports from Vantage/CSOD.

Skills & Competencies

• Good knowledge of Excel, VBA, Macros, PowerPoint.
• Ability to take ownership and handle various & confidential HR/L&D data
• Ability to prioritize the work and deliver high quality on time.
• Flexible and willing to go the extra mile to meet the requirements of the work
• Should have an analytical mindset
• Should be able to suggest opportunities for automation, scheduled reporting rather than manual work

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.