IN_Specialist 2 _LMS _People Operations_IFS_Gurgaon

PwC Service Delivery Center; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

PwC Service Delivery Center in Gurugram is seeking an HR Operations professional to manage HR transactions and administrative activities. You will be the primary HR contact for inquiries and will route or escalate issues per HR protocols, contributing as a team member solving complex business challenges from strategy to execution.

The role emphasizes ownership, adaptability, and delivering high-quality work that adds value to clients and the team in a fast-paced environment.

Qualifications

• Attention to HR processes and guidelines.
• Ability to listen, ask questions, and convey ideas clearly.
• Uphold PwC tax and audit guidance and codes of conduct.

Responsibilities

• Focus on all areas of Human Resources and execute HR-related transactions and administrative activities.
• Serve as primary HR point of contact for inquiries, routing or escalation per HR protocols.
• Collaborate with team to solve complex business issues from strategy to execution.

Skills

Accepting Feedback

Active Listening

AI Fluency

AI-Human Collaboration

Communication

Confidential Information Handling

Conflict Resolution

Coordinating Staff

Data Quality

Job description

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.

Education

(if blank, degree and/or field of study not specified)

Certifications

(if blank, certifications not specified)

Optional Skills

• Accepting Feedback
• Active Listening
• AI Fluency
• AI-Human Collaboration
• Communication
• Confidential Information Handling
• Conflict Resolution
• Coordinating Staff
• Data Quality