IN_Specialist 3_Human Resource_HR Shared Services_IFS_Kolkata

PwC; Kolkata District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PwC in India is seeking a Learning Operations Specialist to manage LMS administration and support L&D operations, enabling smooth execution of training programs across the organization. You will coordinate with business and HR teams to implement L&D frameworks, support needs assessment and roll out role-based curricula, while ensuring accurate reporting and data integrity.

The role covers learning infrastructure, helpdesk support, event logistics, and transcripts management within Vantage, CSOD,

Qualifications

• Experience in Learning & Development operations and HR processes.
• Ability to handle confidential HR/L&D data with discretion.
• Strong reporting and data visualization skills.

Responsibilities

• Coordinate with business and HC team to execute L&D frameworks.
• Support assessment of technical and professional development needs of business units.
• Support in executing Role based curriculums - technical and behavioral.
• Learning infrastructure management including classroom IT, seating and venue logistics.
• Learning helpdesk: resolve learners queries and provide LMS support.
• Reporting: generate dashboards and reports from Vantage/CSOD.

Skills

Excel

VBA

Macros

PowerPoint

Analytical mindset

Data handling

Automation

Education

MBA

Bachelor's degree

Tools

Vantage LMS

CSOD

HRIS

Job description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Specialist Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job description

• Role of Learning Operations specialist with key responsibilities around LMS administration and management
• Playing an important role in helping manage the L&D operations
• Supporting L&D interventions with smooth and seamless logistical and operations support
• Providing support to the team in managing and coordinating the L&D programme
• To ensure accurate, timely and high-quality reporting across HC metrics.
• To create & deliver analysis of Learning & Development to identify actionable insights.
• To gather data from various sources, and analyzing large data sets to create consumable reports/presentations.

Responsibilities Learning & Development

• Co-ordinate with business and HC team to execute L&D frameworks.
• Support assessment of technical and professional development needs of business units
• Support in executing Role based curriculums - technical and behavioral

Learning infrastructure management

• IT Infrastructure management inside the class room
• Seating arrangements
• External venue management
• Class logistics management – stationery, training materials and food and beverage

Learning helpdesk

• Resolving learners queries (pre and post course)
• Provide technical support on LMS and e-Learning courses

Learning Management System – Vantage

• Create / Maintain course offerings and curriculums
• Enrolment Management (Proxy Enrolment, Early cancellations, Late Cancellations, waitlists)
• Managing transcripts
• Administering evaluations
• Administering assessments
• Sending calendar invites and reminders
• Announcing courses - Upload attendance, closing offerings
• Virtual learning support - Create Web-Ex/ Live meeting events

Reporting

• Generating periodic dashboards and reports from Vantage/CSOD.

Mandatory Skill sets

• Good knowledge of Excel, VBA, Macros, PowerPoint.
• Ability to take ownership and handle various & confidential HR/L&D data
• Ability to prioritize the work and deliver high quality on time.
• Flexible and willing to go the extra mile to meet the requirements of the work
• Should have an analytical mindset
• Should be able to suggest opportunities for automation, scheduled reporting rather than manual work

Preferred Skill sets

• Clarity of thought
• Good Communication and Interpersonal skills
• Education qualification- Mba Experience-1-3 years
• Education (if blank, degree and/or field of study not specified)
• Degrees/Field of Study required: Degrees/Field of Study preferred:
• Certifications (if blank, certifications not specified)
• Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Digital Tooling, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 9 more}
• Desired Languages (If blank, desired languages not specified)
• Travel Requirements Not Specified
• Available for Work Visa Sponsorship? No
• Government Clearance Required? No

Job Posting End Date October 8, 2026