Implementation Support Engineer

ONE Soft Systems; Warangal, Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

ONE Soft Systems in India seeks a Customer Support/Technical Support agent to assist clients, partners and developers, ensuring high customer satisfaction and timely resolution.

You will identify, analyze, and document product bugs, assist with installations, and maintain accurate records of interactions while meeting productivity and quality metrics. Freshers may apply; immediate joiners preferred.

Qualifications

• Any Degree with Computer Knowledge.
• Core Knowledge on Sql Server & Visual Studio 2022 is an added advantage.
• Ability to work at client locations is an added advantage.
• Immediate Joiners are Preferred.
• Good Communication skills is an added advantage.

Responsibilities

• Interact with clients, partners, and software developers to provide advice and assistance and achieve customer satisfaction.
• Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams
• Complete or assist with customer product installs as needed
• Meet personal Productivity, Efficiency, and Quality metrics
• Prioritize and resolve issues of the highest technical and business severity
• Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
• Keep accurate records of customer interactions by documenting them.

Skills

Customer support

Communication skills

Document bug reports

Client interaction

Team coordination

Education

Any Degree with Computer Knowledge

Tools

Sql Server

Visual Studio 2022

Job description

• Interact with clients, partners, and software developers to provide advice and assistance and achieve customer satisfaction.
• Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams
• Complete or assist with customer product installs as needed
• Meet personal Productivity, Efficiency, and Quality metrics
• Prioritize and resolve issues of the highest technical and business severity
• Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
• Keep accurate records of customer interactions by documenting them.

Qualifications Needed:

• Any Degree with Computer Knowledge.
• Core Knowledge on Sql Server & Visual Studio 2022 is an added advantage.
• Ability to work at client locations is an added advantage.
• Immediate Joiners are Preferred.
• Good Communication skills is an added advantage.

Other Details:

• for any queries in regard to this job posting WhatsApp on 94929 70771 or email to [e-mail]
• Interview will be held telephonic.
• Freshers can also apply.