Product Support Engineer

Huron Eurasia India Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Huron Eurasia India Private Limited is seeking a Product Support Engineer to deliver expert technical support to developers and system administrators. You will research and resolve issues, assist with system setup and configuration, and collaborate with the Professional Services team to ensure successful implementations.

Ideal candidates have 1-3 years in a customer-facing software support role, strong communication and problem-solving skills, and experience with enterprise web applications

Qualifications

• Four year technical degree in EE or CS preferred.
• 1-3 years of experience working in a customer or internal software support position.
• Strong written and verbal communication skills.

Responsibilities

• Researching, analyzing, and resolving customer reported issues.
• Isolating product areas causing the most support queries and working with the development team to fix them.
• Remotely assisting customer system setup, configuration, and administration; performing setup for customer sites.
• Consulting with customers on proper machine configuration as part of the Huron Professional Services team.
• Continually improving internal support processes.
• Providing periodic 24/7 on-call support coverage.

Skills

Active listening

Empathy

Communication skills

C#

Enterprise web apps

Education

Bachelor's degree in EE or CS

Tools

Windows Server

SQL Server

.NET

JavaScript

DHTML

C#

Job description

Product Support Engineer Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change. You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long‑term sustainability. Join our team as the expert you are now and create your future. In this position, you will provide exceptional technical support to developers and system administrators. To succeed in this role, you must use active listening skill and empathy for the customer as you research and resolve problems before proposing software resolutions. You will be challenged to achieve timely ticket closures and prompt customer responses over the telephone or via email. Not only will your software development and troubleshooting skill reassure customers struggling with problems, but also your ability to manage expectations concerning outcomes will create a favorable impression of the company and its products.

Responsibilities Include:

• Researching, analyzing, and resolving customer reported issues
• Isolating product areas causing the most support queries and working with the development team to fix them
• Remotely assisting customer system setup, configuration, and administration; performing setup for customer sites
• Consulting with customers on proper machine configuration as part of the Huron Professional Services team
• Continually improving internal support processes
• Providing periodic 24/7 on-call support coverage
• Four year technical degree in EE or CS preferred
• 1-3 years of experience working in a customer or internal software support position
• C# Prior work at a Hosting Facility a plus
• Strong written and verbal communication skills
• Design/development/test and troubleshooting in a technical support role with direct customer interface experience for n-tier, enterprise class web applications, preferably involving the following technologies:
• Microsoft Windows Server 2003/2008
• Microsoft SQL Server 2005/2008
• Microsoft .NET
• JavaScript
• DHTML

Position Level Senior Analyst Country India Experience Level Mid Level