Implementation Manager

GEP; Navi Mumbai; On-site; INR 800,000 - 1,500,000; Full time

Job summary

GEP is seeking an experienced Associate Project Manager/Project Manager to interact with multiple product teams, understand requirements, and troubleshoot across environments. The role focuses on implementation planning, stakeholder coordination, and ensuring timely delivery within the product framework.

Candidates should bring 8+ years of experience in product implementation with strong procurement domain knowledge, proven ability to drive tasks to closure, and excellent communication and

Qualifications

• 8+ years of relevant experience in product implementation or project management.
• Functional experience in procurement, preferably Procure-to-Pay.
• In-depth knowledge of Source-to-Pay solutions.
• Ability to resolve complex business/procurement scenarios through combined functional and technical experience.
• Willingness to drive things to closure irrespective of odds.
• Strong communication skills with internal teams.
• Ability to document action items and drive them to completion.

Responsibilities

• Develop implementation project plans with the customer.
• Understand customer business needs and provide the right solution within the product framework.
• Manage customer stakeholders and ensure requirements are heard and coordinated internally.
• Assist customers through various phases of the implementation process.
• Construct and maintain business and technical requirement documents with customers and internal GEP resources.
• Assist with deployment aspects including configuration, demos, UI setup, and user/supplier setup.
• Act as liaison between the customer and groups within GEP (Tech Support, Sales, Engineering, Product Management).
• Manage GEP resources deployed during the implementation.

Skills

Procurement domain knowledge

Stakeholder management

Communication skills

Documentation

Problem solving

Job description

JOB SUMMARY

You will interact regularly with individual product teams to understand their requirements and the purpose of implementation. You will also troubleshoot issues across environments and will be responsible for their monitoring, optimization, and performance tuning.

REQUIREMENTS

• Experience in managing technology implementation projects.
• Functional experience in procurement (preferably in the Procure-to-Pay space).
• In-depth knowledge of Source-to-Pay solutions.
• Capable of solving complex business/procurement situations through a combination of functional and technology implementation experience.
• Willingness to drive things to closure, irrespective of the odds.
• 8+ years of relevant experience in product implementation.
• Good communication skills and the ability to liaise with various internal teams.
• Ability to document action items and drive them to completion.

KEY RESPONSIBILITIES

• Developing implementation project plans with the customer.
• Comprehending customer business needs and providing the right solution within the product framework.
• Managing customer stakeholders and ensuring their requirements and concerns are heard and well-coordinated internally.
• Assisting customers throughout the various phases of the implementation process.
• Being primarily responsible, as an Associate Project Manager/Project Manager, for constructing and maintaining business and technical requirement documents with customers and internal GEP resources.
• Assisting with all aspects of deployment, including but not limited to process configuration, feature/functionality demonstrations, user interface configuration, and user and supplier setup.
• Acting as a liaison between the customer and various groups within GEP, such as Technical Support, Sales, Engineering, and Product Management.
• Managing GEP resources deployed during the implementation.