Senior Business Analyst

GEP; Navi Mumbai; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

GEP in Navi Mumbai seeks an Associate Project Manager/Project Manager to collaborate with product teams, understand deployment requirements, and troubleshoot across environments. You will monitor, optimize, and tune performance while coordinating with customers and internal resources.

Role emphasizes documenting actions, liaising with multiple teams, and ensuring deployment success across phases. Strong communication and problem-solving skills are essential.

Qualifications

• Excellent communication skills and ability to liaise with multiple internal teams.
• Ability to document action items and drive them to completion.
• Willingness to push work to completion despite challenges.
• Ability to understand business problems and present solutions to customers.

Responsabilités

• Deployment responsibilities include assisting customers through deployment phases.
• PM/APM constructs and maintains business and technical requirement documents with customers and GEP resources.
• Assist with deployment aspects: process configuration, demos, UI configuration, and user/supplier setup.
• Act as liaison between customer and internal GEP groups (Technical Support, Sales, Engineering, Product Management).

Connaissances

Communication

Stakeholder liaison

Documentation

Drive to completion

Business problem understanding

Description du poste

JOB SUMMARY

You will interact regularly with individual product teams to understand their requirements and the purpose of implementation. You will also troubleshoot issues across environments and be responsible for their monitoring, optimization, and performance tuning.

REQUIREMENTS

• 1+ years of relevant experience in product implementation.

• Good communication skills and the ability to liaise with various internal teams.

• Ability to document action items and drive them to completion.

• Willingness to drive work to completion irrespective of the odds.

• Ability to comprehend business problems and present the needed solution to the customer.

KEY RESPONSIBILITIES

• Deployment responsibilities include assisting customers throughout the various phases of the implementation process.

• The Associate Project Manager/Project Manager is primarily responsible for constructing and maintaining business and technical requirement documents with customers and internal GEP resources.

• Will assist with all aspects of deployment, including (but not limited to): process configuration, feature/functionality demos, user interface configuration, and user and supplier setup.

• Act as a liaison between the customer and various groups within GEP, such as Technical Support, Sales, Engineering, and Product Management.

Customer Focus

• The Business Analyst co-owns the responsibility for customer satisfaction with the Project Manager during the successful deployment of solutions.

• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client).

• Provides solutions wherever feasible, from the perspective of the SMART team.

Teamwork

• Executes with minimal guidance and shows strong initiative.

• Maintains regular communication with team members (e.g., face-to-face, via voice mail, and email), especially across multiple solution deployments, so everyone understands the status of the project.