Implementation Executive

Ascentech; Thane; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Ascentech in Maharashtra seeks an Implementation Executive to deploy IT solutions for clients. You will bridge gaps between technical teams and end-users, configure software systems, manage timelines, and ensure smooth onboarding.

Responsibilities include planning, coordinating integrations, training client teams, documenting configurations, supporting UAT, and coordinating with product and support teams to ensure successful go-lives and post-implementation handover.

Qualifications

• 2-3 years of relevant implementation experience.
• Strong communication and client-facing skills.
• Excellent documentation and reporting abilities.
• Willingness to work in remote and onsite environments.

Responsibilities

• Understand client IT infrastructure and customization needs.
• Plan and execute implementation of IT solutions and configurations.
• Coordinate with technical teams for integrations and testing.
• Install and configure software per client requirements.
• Provide user training and create technical documentation.
• Troubleshoot during implementation and ensure timely resolutions.
• Maintain updates with clients on timelines and deliverables.
• Support UAT and go-live activities; handoff to support teams.

Job description

Job Type: Full-time

Experience: 2-3 Years

Job Summary

We are seeking a dedicated and detail-oriented Implementation Executive to manage and execute the deployment of IT solutions for our clients. The ideal candidate will bridge the gap between technical teams and end-users by configuring software systems, overseeing project timelines, and ensuring a seamless onboarding experience. This role requires strong troubleshooting abilities, client communication, and the capacity to translate complex technical concepts into simple, user-friendly language.

Key Responsibilities

• Understand client IT infrastructure, business workflows, and customization needs.
• Plan and execute the implementation of IT solutions (software, systems, or platforms).
• Coordinate with technical teams for configuration, integrations, and testing.
• Install and configure software systems based on client requirements.
• Provide training and onboarding for client teams, including technical documentation.
• Troubleshoot issues during implementation and ensure timely resolution.
• Maintain regular communication with clients regarding project timelines, deliverables, and updates.
• Conduct user acceptance testing (UAT) support and go-live assistance.
• Work closely with product and development teams to suggest improvements or resolve bugs.
• Ensure proper documentation and smooth transition to the support or customer success team post-implementation.
• Understand client requirements and business processes.
• Plan, coordinate, and execute product/service implementation.
• Customize or configure software solutions as per client needs.
• Coordinate with internal teams (Tech, Support, Sales) for project delivery.
• Provide training and onboarding support to end-users.
• Monitor implementation progress and resolve issues or delays.
• Maintain documentation for configurations, timelines, and communication.
• Ensure client satisfaction and smooth transition to support teams post-implementation.
• Analyse post-implementation feedback and suggest process improvements.
• To attend ISO Audit internal as well as external.

Requirements

• Comfortable in both remote and onsite implementation environments.
• Ability to translate technical concepts into simple, client-friendly language.
• Strong documentation and reporting abilities.
• Client-focused mindset with a proactive attitude.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.