Implementation Engineer

Neurosynaptic Communications; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Neurosynaptic Communications in Bengaluru, India, seeks a hands-on Implementation & Deployment professional to roll out NCPL platforms across multiple locations. You will coordinate with Development, QA, and Product teams to ensure deployments are release-ready and actively participate in UAT to resolve issues promptly.

Responsibilities include bridging between internal teams and field implementation staff, tracking milestones, conducting training, and supporting post-go-live operations to

Responsibilities

• Implement and deploy NCPL platforms across multiple locations
• Assist in system configuration, deployment readiness and go-live activities
• Collaborate with Development and QA to ensure releases are implementation-ready
• Participate in UAT and ensure timely issue resolution
• Serve as a link between internal teams and field implementation teams
• Coordinate with stakeholders and field teams to ensure smooth execution of deployment plans
• Track progress against timelines and close implementation milestones
• Conduct training sessions for client teams and field staff
• Support onboarding of new users and locations
• Ensure ongoing system stability after go-live and gather user feedback
• Contribute to improved deployment processes and efficiency

Job description

Implementation & Deployment

• Support the rollout of NCPL platforms and projects across multiple project locations
• Assist in system configuration, deployment readiness, and go-live activities
• Work closely with Development and QA teams to ensure releases are implementation-ready
• Participate in User Acceptance Testing (UAT) and ensure timely issue resolution

Coordination & Execution

• Act as a link between internal teams (Development, QA, Product) and on-ground implementation teams
• Coordinate with stakeholders, partners and field teams to ensure smooth execution of deployment plans
• Track progress against timelines and ensure closure of implementation milestones

Requirement Understanding & Gap Analysis

• Engage with clients to understand operational requirements and workflows
• Document requirements and support translation into system configurations or enhancements
• Identify gaps between client needs and existing platform capabilities and flag appropriately

Issue Management & Support

• Manage daily support tickets, ensuring prioritization and timely resolution
• Track bugs, enhancements, and change requests across projects
• Support risk identification and mitigation to avoid delays or disruptions

Project Tracking & Reviews

• Participate in regular project review and status meetings
• Highlight blockers, dependencies, and risks in a timely manner
• Contribute to improving processes for faster and more efficient implementation

Training & User Enablement

• Conduct training sessions for client teams, operators, and field staff
• Support onboarding of new users and locations
• Ensure effective system usage and adoption through continuous engagement

Post-Implementation Support

• Provide ongoing support after go-live to ensure system stability
• Gather user feedback and share inputs for improvements
• Ensure a smooth transition from implementation to steady-state operations

Preferred candidate profile

This role is suited for individuals who enjoy hands-on execution, working across teams, and solving real-world implementation challenges. It requires comfort with both technology and field-level coordination, along with a strong sense of ownership.