Implementation Analyst

ESP Engineered; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

ESP Engineered in Mumbai is looking for an Implementation Analyst to oversee end-to-end product implementation and configuration for clients. The successful candidate will coordinate closely with cross-functional teams, ensuring that all aspects of deployment meet business requirements. Strong analytical skills and hands-on experience with application deployment are essential. Candidates should possess a Bachelor’s/Master’s degree in a related field. The role emphasizes troubleshooting and effective communication with stakeholders.

Qualifications

• Hands-on experience with application configuration, deployment, or system implementation.
• Strong analytical and problem-solving skills.
• Ability to work under deadlines and manage multiple tasks simultaneously.

Responsibilities

• Perform end-to-end product implementation for clients, including configuration, setup, and environment readiness.
• Conduct functional testing, integration testing, and validation of deployed modules.
• Act as the primary contact for clients during the implementation phase.

Skills

Application configuration

Deployment

SQL

APIs

Jira

Postman

Troubleshooting

Analytical skills

Education

Bachelor’s/Master’s degree in Computer Science, Information Technology, Engineering, or related field

Tools

Jira

Postman

Redmine

Job description

Reporting To: Implementation/Project Manager

Role Overview

The Implementation Analyst will be responsible for end-to-end deployment, configuration, and rollout of product/solution features for clients and internal teams.

This role requires strong analytical skills, understanding of business workflows, hands‑on implementation experience, and the ability to collaborate with cross‑functional teams to ensure smooth and timely delivery.

Key Responsibilities

1. Implementation & Deployment

• Perform end-to-end product implementation for clients, including configuration, setup, and environment readiness.
• Coordinate with development and infra teams for deployment on UAT & Production environments.
• Assist in data migration, validation, and testing before go‑live.
• Ensure all features and configurations meet business requirements.
• Work closely with business users to gather requirements and translate them into functional specifications.
• Prepare SOPs, implementation documents, user guides, and release notes.
• Maintain proper documentation for all configurations and deployments.

3. Testing & Quality Checks

• Conduct functional testing, integration testing, and validation of deployed modules.
• Identify defects or gaps and follow up with developers for resolution.
• Support UAT cycles and assist stakeholders with issue analysis.

4. Client & Stakeholder Coordination

• Act as the primary contact for clients during the implementation phase.
• Provide walkthroughs, demos, and training sessions as required.
• Address queries and ensure timely communication with all stakeholders.

5. Support & Troubleshooting

• Troubleshoot issues related to configuration, data, or environment.
• Provide L1/L2 support post‑implementation until handover to the support team.
• Monitor deployment success and ensure all components function as expected.
• Handle real‑time Production issues and provide immediate support to ensure minimal downtime and smooth operations.

Skills & Qualifications

Technical Skills

• Hands‑on experience with application configuration, deployment, or system implementation.
• Knowledge of databases (SQL), APIs, and basic debugging.
• Familiarity with tools like Jira, Postman, Redmine, or similar platforms.

Soft Skills

• Strong analytical and problem‑solving skills.
• Ability to work under deadlines and manage multiple tasks simultaneously.
• Detail‑oriented with strong documentation skills.

Education

• Bachelor’s/Master’s degree in Computer Science, Information Technology, Engineering, or related field.