Implementation Analyst III

Sinch; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Sinch is seeking an Implementation Analyst III to manage customer-facing technical engagements and coordinate solution implementations across low-code and custom application environments.

You will bridge customers, delivery teams, and internal stakeholders, translating business requirements into actionable inputs for delivery, and guiding teams on React, Node.js, and API integrations. Strong communication and problem-solving are essential.

Qualifications

• Bachelor’s degree in BE/B.Tech in CS/IT/Electronics or related field.
• 4–8 years of experience in implementation, application delivery, technical consulting, or customer-facing tech roles.
• Strong customer communication and requirement gathering skills.
• Familiarity with low-code/no-code platforms such as n8n and Node-RED; working knowledge of React/Node.js and APIs.

Responsibilities

• Interact with customers to understand business requirements and implementation expectations.
• Coordinate with delivery teams for timely implementation of customer requirements.
• Translate business requirements into inputs for delivery teams and provide technical guidance.
• Manage stakeholder expectations and provide status updates throughout the project.
• Coordinate solution validation, testing, and adoption of AI-assisted workflows when applicable.

Skills

Client communication

Requirement gathering

Solution coordination

Technical consulting

Low-code platforms

React

Node.js

APIs

MySQL

System integrations

Stakeholder management

UAT/testing

Problem solving

Education

BE/B.Tech in Computer Science, IT, Electronics, or related field

Tools

n8n

Node-RED

React

Node.js

MySQL

Job description

Role Summary

The Implementation Analyst III role is responsible for managing customer-facing technical engagements, understanding business requirements, and coordinating solution implementation across low-code and custom application environments.

This role acts as a bridge between customers, delivery teams, and internal stakeholders to ensure successful implementation of business solutions aligned with customer expectations and platform capabilities.

The ideal candidate should possess a strong mix of:

• Client communication and stakeholder management
• Requirement gathering and solution coordination
• Technical understanding of application development and integrations
• Ability to work closely with development teams on execution priorities

Key Responsibilities

Customer Requirement Management

• Interact with customers to understand business requirements and implementation expectations
• Conduct requirement gathering sessions, workshops, and solution discussions
• Translate business requirements into functional and technical implementation inputs for delivery teams

Solution Coordination & Delivery

• Coordinate with application development teams for timely implementation of customer requirements
• Track project activities, dependencies, and delivery timelines
• Ensure customer priorities are aligned with execution plans

Technical Consultation

• Provide functional and technical guidance during implementation discussions
• Understand integration requirements, APIs, workflows, and system dependencies
• Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies

Client Communication & Stakeholder Management

• Act as the primary coordination point for customer interactions during implementation phases
• Provide project updates, implementation status, and issue resolution support
• Manage customer expectations and ensure smooth communication across stakeholders

Testing & Solution Validation

• Coordinate solution validation and UAT activities with customers
• Ensure implemented solutions meet agreed business requirements

Process Improvement & Adoption

• Identify opportunities to improve implementation processes and customer onboarding experience
• Support adoption of AI-assisted workflows and automation approaches where applicable

Required Qualifications

Education

• B.E. / B.Tech in Computer Science, IT, Electronics, or related field

Experience

• 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles

Required Skills & Knowledge

• Strong customer communication and requirement gathering skills
• Good understanding of application development lifecycle and implementation processes
• Familiarity with low-code/no-code platforms such as n8n and Node-RED
• Working knowledge of React, Node.js, APIs, MySQL, and system integrations
• Ability to understand technical discussions and coordinate with engineering teams
• Strong business understanding and solution-oriented thinking
• Good analytical and logical problem-solving skills
• Experience in customer-facing technical discussions and stakeholder management

Preferred Skills

• Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain
• Experience working in product-based or SaaS implementation environments
• Understanding of workflow automation and enterprise integrations