Delivery head - Technical Implementation

Pylon Management Consulting; Gurugram District, Bengaluru, Navi Mumbai; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Pylon Management Consulting seeks a Manager Technical Implementation to lead and scale our enterprise implementation function. You will manage a team of Implementation Specialists, own large deployments, and standardize execution processes.

You will collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless go-lives and faster time-to-value for customers.

Qualifications

• 8+ years in on-prem product implementation, solution engineering, or technical consulting.
• 2+ years leading teams or enterprise projects.
• Strong API understanding; REST APIs, JSON/XML data knowledge.
• Understanding of Kubernetes, Docker, deployment workflows.
• Experience with BFSI/fintech clients is a strong plus.
• Excellent communication and stakeholder management.
• Fluent English; Hindi preferred.
• Travel to client locations for deployments.

Responsibilities

• Lead and manage a team of Technical Implementation Specialists across enterprise clients.
• Act as senior techno-functional consultant for SaaS and On-Premise deployments.
• Drive end-to-end enterprise implementations from planning to go-live.
• Provide expertise in system architecture, APIs, integrations, and hosting environments.
• Oversee client configurations and deployment architectures for best practices.
• Troubleshoot complex challenges related to APIs and deployments.
• Guide teams on containers, orchestration platforms, and enterprise hosting.
• Collaborate with Sales, Product, Engineering, and Customer Success.
• Identify risks, dependencies, and bottlenecks; drive mitigation.
• Mentor team members; standardize playbooks and docs.
• Engage with stakeholders to ensure successful delivery.
• Translate client feedback into product/process improvements.
• Support BFSI/fintech deployments with compliance and security.
• Travel to client locations during critical deployment phases.

Skills

Team leadership

Enterprise deployments

API integration

Stakeholder management

Communication

Problem solving

English fluency

Hindi fluency

Travel readiness

Tools

Kubernetes

Docker

API gateways

REST APIs

JSON

XML

Job description

Role Overview

We are looking for a Manager Technical Implementation to lead and scale our enterprise implementation function.

This role goes beyond individual delivery. You will manage a team of Implementation Specialists, own large enterprise deployments, standardize execution processes, and act as the technical escalation point during onboarding.

You will work closely with Product, Engineering, Sales, and Customer Success to ensure seamless go-lives and faster time-to-value for our customers.

Responsibilities

• Lead and manage a team of Technical Implementation Specialists, ensuring successful onboarding, configuration, and deployment across enterprise clients.
• Act as a senior techno-functional consultant, advising clients on optimal implementation strategies for both SaaS and On-Premise deployments.
• Drive end-to-end enterprise implementations—from planning through go-live—ensuring minimal time-to-value and high product adoption.
• Provide expertise in system architecture, APIs, integrations, and enterprise infrastructure to handle complex implementation scenarios.
• Oversee and review client configurations, workflows, and deployment architecture to ensure adherence to best practices.
• Troubleshoot and resolve complex technical challenges related to APIs, integrations, deployment environments, and infrastructure.
• Guide teams and clients on modern deployment practices, including containers, orchestration platforms, and enterprise hosting environments.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams to ensure seamless onboarding and delivery.
• Identify implementation risks, technical dependencies, and bottlenecks proactively, and drive mitigation strategies.
• Mentor and develop team members to enhance their technical, consulting, and client-handling capabilities.
• Standardize implementation frameworks, playbooks, and documentation to improve execution efficiency and scalability.
• Engage with enterprise stakeholders (technical teams, business leaders, and sponsors) to ensure strong communication and successful delivery.
• Gather and translate structured client feedback into actionable product and process improvements.
• Support enterprise deployments (including BFSI/fintech clients), ensuring compliance with infrastructure, security, and regulatory requirements.
• Travel to client locations during critical phases to support high-impact implementations.

Requirements

• 8+ years of experience in On-pre product implementation, solution engineering, or technical consulting roles.
• 2+ years of experience managing teams or leading enterprise projects.
• Understanding of APIs and basic general technical architecture and components is a must: Good to have development experience in ReST APIs, JavaScript and JSON/XML data structure.
• Understanding of Kubernetes, Docker, and deployment workflows is preferred.
• Understanding of infrastructure components — databases, queues, api gateways, firewalls etc. is preferred.
• Experience working with BFSI / fintech clients is a strong plus.
• Excellent communication and stakeholder management skills.
• Structured thinker with strong analytical and problem-solving abilities.
• Fluency in English is a must; Fluency in Hindi is strongly preferable.
• Ability to travel to client locations for extended periods of deployment.