Implementation Analyst III

Sinch; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Sinch in India seeks an Implementation Analyst III to manage customer-facing technical engagements, gather requirements, and coordinate solution delivery across low-code and custom environments.

You will bridge customers, delivery teams, and stakeholders, guiding API integrations and platform-enabled workflows while ensuring solutions meet business needs and timelines.

Qualifications

• 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles.
• Bachelor's degree in CS/IT/Electronics or related field is required.
• Strong customer communication and requirement gathering skills.
• Familiarity with low-code/no-code platforms such as n8n and Node-RED.
• Working knowledge of React, Node.js, APIs, MySQL, and system integrations.

Responsibilities

• Interact with customers to understand business requirements and implementation expectations.
• Conduct requirement gathering sessions, workshops, and solution discussions.
• Translate business requirements into functional and technical implementation inputs for delivery teams.
• Coordinate with application development teams for timely implementation of customer requirements.
• Track project activities, dependencies, and delivery timelines.
• Ensure customer priorities are aligned with execution plans.
• Provide functional and technical guidance during implementation discussions.
• Understand integration requirements, APIs, workflows, and system dependencies.
• Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies.
• Act as the primary coordination point for customer interactions during implementation phases.
• Provide project updates, implementation status, and issue resolution support.
• Manage customer expectations and ensure smooth communication across stakeholders.
• Coordinate solution validation and UAT activities with customers.
• Ensure implemented solutions meet agreed business requirements.
• Identify opportunities to improve implementation processes and customer onboarding experience.
• Support adoption of AI-assisted workflows and automation approaches where applicable.

Skills

Customer communication

Requirement gathering

Solution coordination

Technical consulting

Low-code platforms

React

Node.js

APIs

MySQL

System integrations

Education

B.E. / B.Tech in Computer Science, IT, Electronics, or related field

Tools

n8n

Node-RED

React

Node.js

APIs

MySQL

Job description

Role Summary

The Implementation Analyst III role is responsible for managing customer-facing technical engagements, understanding business requirements, and coordinating solution implementation across low-code and custom application environments.

This role acts as a bridge between customers, delivery teams, and internal stakeholders to ensure successful implementation of business solutions aligned with customer expectations and platform capabilities.

The ideal candidate should possess a strong mix of:

• Client communication and stakeholder management
• Requirement gathering and solution coordination
• Technical understanding of application development and integrations
• Ability to work closely with development teams on execution priorities

Key Responsibilities

Customer Requirement Management

• Interact with customers to understand business requirements and implementation expectations
• Conduct requirement gathering sessions, workshops, and solution discussions
• Translate business requirements into functional and technical implementation inputs for delivery teams

Solution Coordination & Delivery

• Coordinate with application development teams for timely implementation of customer requirements
• Track project activities, dependencies, and delivery timelines
• Ensure customer priorities are aligned with execution plans

Technical Consultation

• Provide functional and technical guidance during implementation discussions
• Understand integration requirements, APIs, workflows, and system dependencies
• Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies

Client Communication & Stakeholder Management

• Act as the primary coordination point for customer interactions during implementation phases
• Provide project updates, implementation status, and issue resolution support
• Manage customer expectations and ensure smooth communication across stakeholders

Testing & Solution Validation

• Coordinate solution validation and UAT activities with customers
• Ensure implemented solutions meet agreed business requirements

Process Improvement & Adoption

• Identify opportunities to improve implementation processes and customer onboarding experience
• Support adoption of AI-assisted workflows and automation approaches where applicable

Required Qualifications

Education

• B.E. / B.Tech in Computer Science, IT, Electronics, or related field

Experience

• 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles

Required Skills & Knowledge

• Strong customer communication and requirement gathering skills
• Good understanding of application development lifecycle and implementation processes
• Familiarity with low-code/no-code platforms such as n8n and Node-RED
• Working knowledge of React, Node.js, APIs, MySQL, and system integrations
• Ability to understand technical discussions and coordinate with engineering teams
• Strong business understanding and solution-oriented thinking
• Good analytical and logical problem-solving skills
• Experience in customer-facing technical discussions and stakeholder management

Preferred Skills

• Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain
• Experience working in product-based or SaaS implementation environments
• Understanding of workflow automation and enterprise integrations