Implementation Consultant

Odex India Solutions; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Odex India Solutions in Mumbai seeks a hands-on Implementation & Onboarding lead to drive multi-location deployments, coordinate cross-team readiness, and manage UAT and go-live activities.

You will oversee customer onboarding, ensure configurations and integrations, train end-users, and promote digital payments adoption while tracking regional metrics and reporting on performance.

Qualifications

• Experience leading multi-location deployments across regions.
• Strong communication and stakeholder management skills.
• Ability to coordinate across product, tech and operations teams.

Responsibilities

• Lead the implementation of new locations and countries.
• Prepare and manage detailed project plans, rollout checklists, and timelines.
• Coordinate with product, tech, and operations teams for readiness and go-live.
• Serve as the primary point of contact for client stakeholders during implementation phases.
• Manage UAT and ensure all deliverables meet acceptance criteria.
• Track progress and resolve blockers in a timely manner.
• Drive onboarding of Customers in newly targeted regions.
• Ensure configurations, integrations and documentation are fulfilled.
• Provide training, demonstrations, and handholding support to client teams and end-users.
• Drive adoption of digital payment solutions across newly onboarded locations.
• Collaborate with payments team to enable channels and assist customers in going live.
• Track payment penetration metrics across regions and suggest growth strategies.
• Identify process gaps or adoption issues post-implementation and ensure customer satisfaction.
• Work with business development to support customer expansion and usage.
• Provide regular reports and feedback on implementation outcomes, payment usage, and regional challenges.
• Push payments in the regions for revenue growth.
• Conduct in-depth sessions to understand client needs
• Review BRDs with team to ensure alignment with client expectations
• Prepare and deliver periodic performance and status reports
• Work with Support team to ensure timely resolution of client issues
• Coordinate with support team for required reports, tracker maintenance, payment penetration, and customer demos.

Skills

Project coordination

Customer onboarding

Digital payments

Stakeholder management

UAT & testing

Job description

Job Description -

Implementation & Onboarding:

• Lead the implementation of new locations and countries.
• Prepare and manage detailed project plans, rollout checklists, and implementation timelines.
• Coordinate with product, tech, and operations teams for readiness and successful go live.
• Serve as the primary point of contact for client stakeholders during implementation phases.
• Manage UAT (User Acceptance Testing) and ensure all deliverables meet acceptance criteria.
• Track progress and ensure timely resolution of blockers.

Customer & Location Onboarding:

• Drive onboarding of Customers in newly targeted regions.
• Ensure all onboarding prerequisites (configurations, integrations, documentation) are fulfilled.
• Provide training, demonstrations, and handholding support to client teams and end-users.

Digital Payments Enablement:

• Drive adoption of digital payment solutions across newly onboarded locations.
• Collaborate with the payments team to enable payment channels and assist customers in going live.
• Track and report on payment penetration metrics across regions and suggest growth strategies.

Customer Success & Revenue Growth:

• Identify process gaps or adoption issues post-implementation and ensure customer satisfaction.
• Work closely with the business development team to support customer expansion and usage.
• Provide regular reports and feedback on implementation outcomes, payment usage, and region-specific challenges.
• Push Payments in the Regions for Revenue Growth in all regions

Requirement Gathering & Documentation:

• Conduct in-depth sessions to understand client needs
• Review BRDs with the team ensuring alignment with client expectations and business needs.
• Prepare and deliver periodic performance and status reports

Support Team Coordination:

• Work closely with the Support team to ensure timely resolution of client issues
• Coordinate closely with support team for required reports, tracker maintenance, payment penetration, customer

demos.