Project Manager

SproutsAI; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

SproutsAI is seeking an experienced Project Manager to oversee customer onboarding projects in Bengaluru. The role involves coordinating with global customers, managing timelines, and ensuring successful go-live processes across multiple teams.

With 7-10 years of experience in project management, the ideal candidate must possess strong communication skills, risk management abilities, and hands-on experience with CRM tools like Salesforce. This full-time role offers the opportunity to enhance customer satisfaction and streamline internal processes.

Qualifications

• 7-10 years of experience in project management, preferably in customer onboarding.
• Proven experience working with global customers in SAAS environment.
• Strong stakeholder management and client communication skills across time zones.

Responsibilities

• Manage and oversee customer onboarding projects from initiation through successful go-live.
• Work closely with customers across EMEA and Asia regions.
• Collaborate with cross-functional teams to ensure timely execution.

Skills

Project Planning & Execution

Global Stakeholder & Customer Management

Communication Across Time Zones

Reporting & Data Analysis

Cross-functional Collaboration

Process Optimization

CRM Tools (Salesforce)

Tools

Salesforce

Job description

Project Manager - Customer Onboarding

Location

Bangalore

Experience

7-10 years

Employment Type

Full-Time

Role Overview

We are seeking an experienced Project Manager to lead and manage end-to-end customer onboarding projects. The ideal candidate will have strong coordination, communication, and organizational skills, with a proven ability to drive projects across multiple teams and ensure successful customer go-live across global regions.

Key Responsibilities

• Manage and oversee customer onboarding projects from initiation through successful go-live
• Work closely with customers across EMEA and Asia regions, ensuring effective communication across time zones
• Coordinate with customers to define and finalize go-live timelines
• Collaborate with cross-functional teams (Sales, Operations, Product, Engineering, etc.) to ensure timely execution
• Track project milestones, identify risks, and ensure proactive follow-ups to keep projects on track
• Serve as the primary point of contact for customers, providing regular updates on project status
• Communicate project progress to internal stakeholders and external customers through structured reporting
• Maintain accurate and up-to-date project status in Salesforce or CRM tools
• Prepare and share status reports, dashboards, and metrics for leadership review
• Monitor project stages and ensure smooth progression through each onboarding phase
• Identify opportunities to streamline and improve internal onboarding processes

Required Qualifications

• 7-10 years of experience in project management, preferably in customer onboarding, implementation, or client delivery
• Proven experience working with global customers (EMEA and/or Asia) in SAAS environment
• Strong stakeholder management and client communication skills across time zones
• Experience managing multiple concurrent projects in a fast-paced environment
• Hands‑on experience with Salesforce or similar CRM tools
• Excellent problem‑solving and risk management capabilities
• Strong organizational and time management skills with high attention to detail
• Ability to synthesize data and present clear, actionable insights in reports using AI tools

Preferred Qualifications

• Experience in SaaS, FinTech, or technology-driven environments
• Knowledge of FX preferred

Key Skills

• Project Planning & Execution
• Global Stakeholder & Customer Management
• Communication Across Time Zones
• Reporting & Data Analysis
• Cross-functional Collaboration
• Process Optimization
• CRM Tools (Salesforce)

Success Metrics

• Timely and successful customer onboarding and go-live across regions
• High customer satisfaction in EMEA and Asia markets
• Accurate and consistent project reporting and tracking
• Improved efficiency in onboarding processes