Implementation Consultant

MakeMyTrip; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

MakeMyTrip's MyBiz team seeks an Implementation & Support professional at Assistant Manager level in Bangalore to lead onboarding and activation for clients. You will drive cross-functional collaboration, gather requirements, and propose automation solutions for travel flows.

The role requires monitoring issues and coordinating with product and tech teams to ensure smooth deployments. You will perform UAT on new features, document issues, and support clients with effective problem resolution

Qualifications

• Bachelor's degree in a relevant field such as engineering or related discipline.
• Proficiency in data analysis, interpretation, and reporting to assess product performance.
• Strong understanding of the product development lifecycle from ideation to release and end-of-life.

Responsibilities

• Work with the key accounts team to understand onboarding needs.
• Propose solutions to automate travel flows for organizations.
• Investigate and address issues related to organization workflows and automation.
• Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring functionality and usability.
• Identify and report production issues to the technical team using Jira and collaborate to resolve them.
• Maintain an organized system for tracking and documenting issues with a dashboard to spot recurring problems.

Skills

Data analysis

Requirements gathering

Lifecycle knowledge

Stakeholder communication

Problem solving

Multitasking

Education

Bachelor's degree in engineering or related field

Job description

About the Opportunity:

Role: Implementation & Support

Level: Assistant Manager

Location: Bangalore

Reporting to: Associate Director - Product Management

About the function:

MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a companys structure to deliver convenience, transparency, savings and the power of choice. Over last 5 years, they have on-boarded 50000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byjus and Blackberry etc which are availing the benefits of our seamless platform, along with significant savings.

About the role:

This role is responsible for ensuring product teams communicate and share resources and data across departments. The role involves working with external stakeholders to assess problems and advise organizations on how to solve them. It is a crucial role to support cross-functional product teams to work efficiently. The candidate will join myBiz GTM and will lead the organization onboarding & activation process for clients.

What you'll be doing:

• Work with key accounts team to understand organizations onboarding needs
• Propose solutions for organization's need for automating their travel flows
• Investigate & address issues related to organization workflows / automation
• Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
• Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
• Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.

Qualification & Experience:

• Bachelor's degree in a relevant field such as engineering, or a related discipline is preferred
• Proficiency in data analysis, interpretation, and reporting is valuable. The ability to gather and analyze data related to product performance
• A strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.

Key success factors for the role:

• Effective communication and articulation skills
• Ability to manage multiple tasks
• Quick learner and highly action oriented
• Strategic thinking
• Highly analytical and strong problem-solving skills