Solution Consultant

IBS Software

Kerala

On-site

INR 1,200,000 - 1,800,000

Full time

45 hours ago

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Job summary

IBS Software seeks a Solution Consultant - CSO for the iTravel CoE to support end-to-end product rollout across sales, operations, revenue management, and accounting. You will combine domain expertise with hands-on configuration and strong customer-facing skills to ensure smooth onboarding, UAT, and go-live.

You will lead implementations, validate requirements, design solutions, and coordinate testing, while feeding customer insights back to Product Management and Engineering for roadmap

Qualifications

Excellent documentation skills with experience in standard requirement artifacts.
Fluent in English, with the ability to interact directly with customers.
Strong presentation, verbal, and written communication skills.
Strong troubleshooting, analytical, and root-cause-analysis skills.
Basic understanding of AI concepts and prompt engineering.
Strong attention to detail and a proactive approach to problem-solving.
Solid understanding of technology and technical concepts.
Ability to collaborate effectively with internal and external stakeholders.

Responsibilities

Engage with customers to understand business processes, operational pain points, and objectives across sales, operations, revenue management, and accounting.
Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and distinguish configuration needs from customization needs.
Prepare functional specifications, business process documents, training material, and other customer-facing collateral, following standard requirement-artifact practices.
Act as the functional/domain lead during implementations, covering requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.
Set up and configure testing environments in line with customer requirements and product best practices.
Collaborate with developers, architects, and infrastructure teams to identify and resolve performance issues.
Document test strategies, execution plans, and results.
Ensure UAT and production issues are addressed within agreed service levels.
Interface with SMEs to ensure issues are resolved promptly.
Be flexible to work across milestones, customer commitments, and support shifts as required.
Work with Product Management and Engineering teams to channel customer feedback, define enhancement requests, and contribute inputs to roadmap development.

Skills

Documentation

Fluent English

Presentation

Verbal communication

Written communication

Troubleshooting

Analytical thinking

Root-cause analysis

AI basics

Prompt engineering

Attention to detail

Team collaboration

Job description

iTravel — Centre of Excellence (CoE) for Solution Consulting

Job Description: Solution Consultant - CSO

Reports To:Head – CoE, Solution Consulting (TnC)– iTravel

Function:Customer Success

Organization Name :TnC

Job Grade :F1/F2/F3

Locations : India

Posting Visibility :Internal and External

Job Shift :Day

Full Time or Part Time :Full time

Travel Required :Yes

Project :iTravel

Role Overview

The Product Implementation Specialist will be part of a growing implementation team supporting the end-to-end rollout of iTravel's product for customers across sales, operations, revenue management, and accounting functions. The role combines functional/domain expertise, hands-on configuration, and strong customer-facing skills to ensure smooth onboarding, successful UAT, and stable go-live, while working closely with Product Management and Engineering to feed customer insights back into the roadmap.

Key Responsibilities

Engage with customers to understand business processes, operational pain points, and strategic objectives across areas such as sales, operations, revenue management, and accounting.
Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and distinguish configuration needs from customization needs.
Prepare functional specifications, business process documents, training material, and other customer-facing collateral, following standard requirement-artifact practices.

Implementation & Configuration

Act as the functional/domain lead during implementations, covering requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.
Set up and configure testing environments in line with customer requirements and product best practices.
Collaborate with developers, architects, and infrastructure teams to identify and resolve performance issues.
Document test strategies, execution plans, and results.
Ensure UAT and production issues are addressed within agreed service levels.
Interface with Subject Matter Experts (SMEs) to ensure issues are resolved promptly.
Apply strong troubleshooting, analytical, and root-cause-analysis skills to diagnose and resolve customer-reported issues.
Be flexible to work across milestones, customer commitments, and support shifts as required.
Work with Product Management and Engineering teams to channel customer feedback, define enhancement requests, and contribute valuable inputs to roadmap development.

Stakeholder Management

Act as a strong customer-facing point of contact with excellent stakeholder-management skills.
Demonstrate good listening skills, empathy, and a service-oriented mindset.
Work independently as well as collaboratively within a team environment.

Required Skills & Qualifications

Excellent documentation skills, with experience in standard requirement artifacts.
Fluent in English, with the ability to interact directly with customers.
Strong presentation, verbal, and written communication skills.
Strong troubleshooting, analytical, and root-cause-analysis skills.
Basic understanding of AI concepts and prompt engineering.
Strong attention to detail and a proactive approach to problem-solving.
Solid understanding of technology and technical concepts.
Ability to collaborate effectively with internal and external stakeholders.

Preferred Skills