Lead Product Manager GCC

MakeMyTrip; Gurugram District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

MakeMyTrip in Gurugram is seeking a Lead Product Manager to own the product lifecycle from concept to launch and ongoing enhancement. You will work with cross-functional teams to drive measurable improvements and craft exceptional customer experiences in the flight and travel space globally.

The role emphasizes data-driven decision making, deep collaboration with Revenue and Supply teams, and the ability to translate user needs into scalable product features.

Qualifications

• MBA from a reputed institute with 6-10 years of product management experience in a consumer-facing, tech-enabled business.
• Strong data-driven mindset with ability to solve complex problems and drive ROI.
• Experience working with cross-functional teams including Engineering, Design, and Commercial functions.

Responsibilities

• Define and articulate product vision and strategy.
• Lead end-to-end roadmap planning and launch of new features and products.
• Shape customer experience for consumers and partners across frontend and backend systems.
• Collaborate with Revenue, Category, and Supply to ensure cohesive product development.
• Utilize data acumen to understand user problems and develop solutions.
• Demonstrate empathy towards end users and suppliers to improve the accommodation ecosystem.
• Develop accurate, scalable products and features.
• Oversee product releases with tech, design and QA teams.
• Establish and monitor product KPIs for continuous improvement.
• Gather insights through customer engagement and market research.
• Evaluate market competition and position product lines to attract users.
• Continuously analyze product performance post-launch and iterate.

Skills

Data-driven

Ownership

Cross-functional collaboration

Excel

PowerPoint

SQL

Analytics

Communication

Stakeholder management

Problem-solving

Customer focus

ROI awareness

Education

MBA

Tools

Google Analytics

Omniture

Job description

Job Description:

Role: Lead Product Management

Location: Gurugram

About The Function

The GCC team at MakeMyTrip manages the international charter of driving growth across the GCC region. The team's core objective is to establish MakeMyTrip (MMT) as the leading Online Travel Aggregator (OTA) by enabling strong top-line growth while maintaining bottom-line efficiency. Key focus areas include building the best selection across flights and hotels, offering competitive pricing, launching innovative features, delivering a delightful customer experience, and strengthening customer affinity and loyalty across the region.

About The Role

As a Product Manager, the responsibility will be to lead high-impact initiatives in a fast-paced, innovation-driven environment. The role entails full ownership of the product lifecycle from concept and strategy to launch and ongoing enhancement while working closely with cross-functional teams to drive measurable improvements. This position offers the opportunity to collaborate with leading industry professionals and influence the creation of exceptional, customer- first experiences in the Flight space globally .

What will you be doing

• Defining and articulating product vision and strategy.
• Leading end-to-end strategy, roadmap planning, and launch of new features and products.
• Shaping the overall customer experience for consumers and accommodation partners by developing impactful user experiences across frontend and backend systems.
• Collaborating with cross-functional teams, including Revenue, Category, and Supply functions, to ensure cohesive product development.
• Utilizing strong data acumen to understand core user problems and develop effective solutions.
• Demonstrating empathy towards both end consumers and accommodation suppliers to drive positive changes in the accommodation ecosystem.
• Conceptualizing and building accurate , scalable, and impactful products and features.
• Overseeing product releases in collaboration with technology, design, and QA teams.
• Establishing and monitoring product KPIs to track performance and drive continuous improvement.
• Gaining valuable product insights through consistent customer engagement and market research.
• Evaluating market competition and positioning the product line to attract and retain users.
• Continuously analyzing product performance post-launch and iterating to enhance the product experience.

Qualification & Experience

MBA from a reputed institute with 6-10 years of experience in a product management role for a consumer-facing, technology-enabled business or product.

Key Success Factors for the Role

• Passion for data and an exceptional ability to solve complex problems.
• High ownership and end-to-end problem-solving, with a strong knack for understanding consumer problems and a commitment to solving them.
• Strong technological know-how , with an understanding of how technology impacts the product roadmap and development.
• Business-oriented mindset, consistently thinking about ROI, revenue, and overall business impact.
• Ability to work effectively in cross-functional environments, collaborating closely with business management, engineering, and UI/UX teams.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working with complex datasets using standard data analysis tools and techniques ( proficiency in Excel, PowerPoint, SQL querying).
• Prior experience with Google Analytics/Omniture will be an added advantage.