Immediate Hiring For Customer service voice process - Bangalore

Protiviti India; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

Protiviti India in Bengaluru (Bannerghatta) is seeking experienced Customer Service Associates for a 9-month project. You will handle premium inbound customer interactions, ensure first-contact resolution, and recommend banking products while maintaining strict compliance and quality standards.

Graduation is mandatory and excellent English communication is required. You will work on addressing customer inquiries, meeting KPIs, and contributing to customer satisfaction in a fast-paced environment.

Qualifications

• 2–8 years of experience in customer service.
• English language proficiency is required.

Responsibilities

• Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effectively

Skills

Customer service

Communication skills

English proficiency

Education

Graduation

Job description

Job Summary

Experience : 2-8 years

Location : Bangalore (Bannerghatta)

We are hiring experienced Customer Service Associates for a 9 months project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs products, and maintaining strict compliance and quality standards.

Key Responsibilities

• Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution (FCR) across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned individual KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effectively

Graduation is must

Candidate with excellent communication in English language can apply