HVAC Customer Service Representative - Navi Mumbai

Mintskill HR Solutions LLP; Panvel; Sur place; INR 300 000 - 450 000; Plein temps

Résumé du poste

Mintskill HR Solutions LLP seeks a friendly HVAC Customer Service Representative to be the first point of contact for customers, handling calls, scheduling service appointments, and guiding inquiries to ensure a smooth, professional experience from start to finish.

You will coordinate with technicians, update CRM records, process service orders and payments where applicable, and follow up to ensure customer satisfaction while promoting appropriate service offerings.

Qualifications

• Requires 1–2 years of customer service experience (HVAC/home services a plus).
• Excellent communication, both speaking and writing, with customers and field staff.
• Familiarity with HVAC terminology is a plus.
• Proficient with CRM/dispatch and scheduling software; able to update records accurately.

Responsabilités

• Handle inbound customer calls and inquiries about HVAC services, pricing, warranties, and scheduling.
• Schedule service calls, maintenance, and installations; coordinate technician routes and timeframes.
• Maintain accurate customer records, work orders, and service logs in CRM/dispatch systems; process invoices and payments.
• Communicate effectively with field technicians, dispatchers, and supervisors to ensure timely service delivery.
• Promote seasonal promotions and service upgrades to customers.

Connaissances

Verbal & written communication

Organizational skills

Time management

Multitasking

Formation

Graduate/Undergraduate

Customer service / office admin coursework

Outils

CRM software

Dispatch software

Scheduling software

MS Office / Google Workspace

Description du poste

Job Overview:
We are seeking a friendly, organized, and solutions-oriented HVAC Customer Service Representative to serve as the first point of contact for our customers. This role involves answering calls, scheduling service appointments, assisting with inquiries, and ensuring a smooth, professional customer experience from start to finish.

Customer Interaction

• Answer inbound calls and respond to customer inquiries about HVAC services, maintenance, and installations.
  
• Provide clear and accurate information about services, pricing, warranties, and scheduling.
  
• Handle customer complaints or service issues with professionalism and escalation when necessary.
  

Scheduling & Coordination

• Schedule service calls, maintenance appointments, and installations using scheduling software.
  
• Coordinate technician routes and communicate timeframes to customers.
  
• Update customers on appointment status, delays, or rescheduling needs.
  

Administrative Support

• Maintain accurate customer records, work orders, and service logs in CRM or dispatch software.
  
• Process service agreements, estimates, invoices, and payments.
  
• Assist with follow-up calls to ensure customer satisfaction. Team Communication
  
• Communicate effectively with field technicians, dispatchers, and supervisors to ensure timely service delivery.
  
• Relay special instructions, job notes, or urgent service needs. Sales & Upselling
  
• Inform customers of seasonal promotions, maintenance plans, or service upgrades.
  
• Promote company services that align with the customer’s needs.
  

Requirements

Education

• Graduates/Undergraduates
  
• Additional training or coursework in customer service or office administration is a plus.
  

Experience

• 1-2 years of customer service experience, preferably in HVAC, home services, or scheduling/dispatch.
  
• Familiarity with HVAC terminology or service processes is a plus.
  

Skills

• Excellent verbal and written communication skills.
  
• Strong organizational and time-management abilities.
  
• Proficiency in Microsoft Office or Google Workspace.
  
• Ability to multitask in a fast-paced environment.