Client Services Coordinator

Jain International Trade Organisation - India; Faridabad District; Presencial; INR 500.000 - 800.000; Jornada completa

Descripción de la vacante

Jain International Trade Organisation - India is seeking a Client Service Coordinator for HVAC services in Faridabad. This role is vital for managing client relationships and scheduling service activities efficiently, ensuring high customer satisfaction.

The ideal candidate will have mid-level experience in client management, strong leadership and communication skills, and will be responsible for coordinating maintenance, repairs, and client inquiries.

Formación

• Mid-Level experience in client management, preferably in HVAC.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.

Responsabilidades

• Serve as the primary point of contact for HVAC clients.
• Schedule and coordinate preventive maintenance and repairs.
• Respond to client inquiries and complaints in a timely manner.
• Ensure compliance with service level agreements.
• Track service schedules and maintain client records.

Conocimientos

leadership

Client Management

People management

Communication

Interpersonal skills

Descripción del empleo

Mactac Traders • Faridabad • Posted about 19 hours ago • Updated about 18 hours ago

Job Type: FullTimePermanent

Location: Faridabad

Work Mode: Onsite

Experience: MidLevel

Travel Requirements:

Skills:

• leadership
• Client Management
• People management
• Communication
• Interpersonal skills

The Client Service Coordinator (HVAC) is responsible for managing client relationships and coordinating service activities related to heating, ventilation, and air conditioning systems. The role ensures timely service delivery, efficient scheduling of technicians, and high levels of customer satisfaction through proactive communication and coordination between clients and technical teams.

Responsibilities

• Serve as the primary point of contact for HVAC clients for service requests, maintenance, and support
• Schedule and coordinate preventive maintenance, repairs, and installation visits with HVAC technicians
• Respond to client inquiries, complaints, and emergency service calls in a timely manner
• Coordinate with technical teams to ensure accurate diagnosis and resolution of HVAC issues
• Maintain and update service records, job cards, and client history in CRM/service management systems
• Track service schedules, warranty periods, and AMC (Annual Maintenance Contract) obligations
• Prepare and share service reports, quotations, and follow-up communications with clients
• Ensure compliance with service level agreements (SLAs) and company quality standards
• Support billing coordination by verifying completed jobs and service documentation
• Assist in onboarding new HVAC clients and explaining service processes and contracts
• Monitor technician schedules and optimize resource allocation for efficiency