Human Resource Manager

Dusters Total Solutions Services (DTSS); Mumbai, Pune District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Dusters Total Solutions Services (DTSS) is seeking an HR Business Partner to align HR strategies with operations in Mumbai. You will drive client engagement, oversee onboarding, payroll readiness, and compliance while leading talent acquisition and workforce development initiatives.

The role emphasizes governance, process excellence, diversity & inclusion, and data-driven HR insights to support high-performance teams and strategic initiatives across sites.

Responsibilities

• Act as HR Business Partner to operations and clients, ensuring high customer satisfaction.
• Drive client engagement cadence and resolve HR issues within defined TAT.
• Implement and monitor Rewards & Recognition programs, ensuring participation, budget adherence, and measurable impact on attrition.
• Track Voice of Customer (VOC) and Voice of Employee (VOE) and drive action plans.
• Ensure 100% onboarding hygiene and new site readiness, including Pre & post go-live HR preparedness, Timely payroll and first salary support, HR helpdesk and documentation compliance.
• Drive ELI hiring, job fairs, and workforce availability initiatives.
• Strengthen operational processes such as E-attendance and payroll accuracy, Full & Final settlement (FNF), Employee lifecycle transactions (transfers, disciplinary actions).
• Ensure digital adoption and process adherence.
• Ensure 100% statutory compliance, including labour laws, wage code implementation, and contractor compliance.
• Lead incident management framework, ensuring timely closure within SLA, root cause analysis and CAPA implementation, regular client communication.
• Handle sensitive cases including POSH complaints, IR, unions, and legal cases, and critical incidents within defined timelines.
• Monitor audit scores and risk exposure.
• Plan and execute regional hiring strategies, including bulk hiring and niche hiring.
• Drive job fairs, campus engagement, and alternate talent pipelines.
• Manage attrition and retention programs, especially frontline workforce (ELI segment).
• Ensure workforce readiness for new site transitions and expansion projects.
• Ensure robust induction programs and buddy systems for all new hires.
• Drive 30-60-90 day engagement and onboarding effectiveness tracking.
• Promote continuous learning culture (minimum learning hours per employee).
• Support business leaders in building high-performance teams.
• Drive D&I agenda, including hiring Persons with Disabilities (PWD) and inclusive practices.
• Implement employee welfare, safety, and ESG initiatives.
• Participate in HR transformation and digital initiatives (e.g., MYDTSS implementation).
• Lead cross-functional projects to improve efficiency, compliance, and experience.
• Support leadership with data-driven HR insights and dashboards.

Job description

Key Responsibilities

1. Customer Experience & Stakeholder Management

• Act as HR Business Partner to operations and clients, ensuring high customer satisfaction.
• Drive client engagement cadence and resolve HR issues within defined TAT.
• Implement and monitor Rewards & Recognition programs, ensuring participation, budget adherence, and measurable impact on attrition.
• Track Voice of Customer (VOC) and Voice of Employee (VOE) and drive action plans.

2. Process Excellence & HR Operations

• Ensure 100% onboarding hygiene and new site readiness, including:
  • Pre & post go-live HR preparedness
  • Timely payroll and first salary support
  • HR helpdesk and documentation compliance
• Drive ELI hiring, job fairs, and workforce availability initiatives.
• Strengthen operational processes such as:
  • E-attendance and payroll accuracy
  • Full & Final settlement (FNF)
  • Employee lifecycle transactions (transfers, disciplinary actions)
• Ensure digital adoption and process adherence.

3. Compliance & Risk Management (Critical Focus Area)

• Ensure 100% statutory compliance, including labour laws, wage code implementation, and contractor compliance.
• Lead incident management framework, ensuring:
  • Timely closure within SLA
  • Root cause analysis and CAPA implementation
  • Regular client communication
• Handle sensitive cases including:
  • POSH complaints
  • Industrial relations (IR), unions, and legal cases
  • Critical incidents (fraud, accidents, misconduct) within defined timelines
• Monitor audit scores and risk exposure.

4. Talent Acquisition & Workforce Management

• Plan and execute regional hiring strategies, including bulk hiring and niche hiring.
• Drive job fairs, campus engagement, and alternate talent pipelines
• Manage attrition and retention programs, especially frontline workforce (ELI segment).
• Ensure workforce readiness for new site transitions and expansion projects.

5. Learning, Development & Performance Culture

• Ensure robust induction programs and buddy systems for all new hires.
• Drive 30-60-90 day engagement and onboarding effectiveness tracking.
• Promote continuous learning culture (minimum learning hours per employee).
• Support business leaders in building high-performance teams.

6. Diversity, Inclusion & ESG Initiatives

• Drive D&I agenda, including hiring Persons with Disabilities (PWD) and inclusive practices.
• Implement employee welfare, safety, and ESG initiatives.

7. Special Projects & Strategic Initiatives

• Participate in HR transformation and digital initiatives (e.g., MYDTSS implementation).
• Lead cross-functional projects to improve efficiency, compliance, and experience.
• Support leadership with data-driven HR insights and dashboards.Role & responsibilities