Human Resource Generalist

Sterling Customer Experience; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Sterling Customer Experience in Thane, Maharashtra is seeking an HR Generalist to manage day-to-day HR operations and employee lifecycle activities, including recruitment coordination, onboarding, attendance, and employee relations.

The role covers performance management, HR documentation, compliance, and coordinating with Operations to ensure timely joining and accurate records.

Qualifications

• Graduate/Postgraduate in HR, Business Administration, or related field.
• Knowledge of HR policies and employee lifecycle processes.
• Experience in HR Generalist/Operations/support roles is preferred.

Responsibilities

• Recruitment coordination from sourcing to joining.
• Onboarding, induction, and employee documentation.
• Manage attendance, records, and HR letters.
• Handle employee relations and confidential matters.
• Support performance management and employee engagement.
• Ensure compliance with statutory requirements and company policies.

Skills

Verbal & written communication

Interpersonal skills

MS Excel

HRIS/HR MIS

Task management

Coordination & follow-up

Problem solving

HR policies & lifecycle

Education

Graduate/Postgraduate in HR or related field

Tools

MS Excel

HR MIS

Job description

Location: Thane, Maharashtra

Department: Human Resources

Employment Type: Full-Time

Experience: 1-4 Years

We are looking for an enthusiastic and responsible *HR Generalist* to manage day-to-day HR operations and employee lifecycle activities. The role will involve recruitment coordination, onboarding, attendance, employee relations, HR documentation, performance management, and employee engagement.

Key Responsibilities

1. Recruitment & Hiring

• Coordinate the end-to-end recruitment process from sourcing to joining.
• Screen candidates and conduct initial HR interviews.
• Coordinate interviews with Operations and other stakeholders.
• Maintain recruitment trackers and provide regular hiring updates.
• Coordinate offer letters and joining formalities.
• Follow up with selected candidates to ensure smooth joining and reduce dropouts.

2. Employee Onboarding & Induction

• Complete joining documentation and verification.
• Conduct HR induction and explain company policies, processes, and benefits.
• Coordinate employee ID cards, access, and other onboarding requirements.
• Ensure all employee records are updated accurately.

3. Employee Lifecycle Management

• Handle employee movements including confirmation, transfers, promotions, and separations.
• Prepare and manage HR letters such as confirmation, warning, separation, relieving, and experience letters.
• Coordinate employee exit formalities and ensure proper handover.
• Support Full & Final settlement coordination.

4. Employee Relations

• Address employee queries and concerns professionally.
• Coordinate with employees, TLs, Managers, and Operations teams for HR-related matters.
• Support disciplinary and corrective action processes as per company policies.
• Maintain confidentiality while handling employee-related matters.

5. Performance & Employee Engagement

• Support probation/confirmation and performance management processes.
• Coordinate employee engagement activities and internal HR initiatives.
• Assist in implementing HR policies and employee communication initiatives.

6. Compliance & Documentation

• Maintain employee files and ensure required documents are available.
• Ensure HR processes are aligned with company policies and applicable statutory requirements.
• Maintain confidentiality of employee and company information.

Required Skills

• Good verbal and written communication skills.
• Strong interpersonal and employee-handling skills.
• Good knowledge of MS Excel and HR MIS.
• Ability to manage multiple tasks and deadlines.
• Strong coordination and follow-up skills.
• Good problem-solving and decision-making abilities.
• Knowledge of HR policies and employee lifecycle processes.
• Ability to work independently as well as with cross-functional teams.

Preferred Candidate

• Graduate/Postgraduate in HR, Business Administration, or a related field.
• 14 years of experience in HR Generalist/HR Operations/HRBP support.
• BPO/ITES experience will be an advantage.
• Candidates with hands-on experience in recruitment, employee lifecycle, HR MIS, and employee relations are preferred.