Human Resource Business Partner Manager

TP; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

TP is hiring for the position of Manager – HRBP in Dadri, Uttar Pradesh. The role requires a strong background in customer service and expertise in HRBP functions. Key responsibilities include grievance handling, attrition management, and driving employee engagement initiatives. Candidates must possess strong problem-solving abilities and experience in the BPO industry. The working culture includes rotational shifts, primarily at night, and a five-day work week.

Qualifications

• Must have prior experience in Customer Service / BPO industry.
• Proven expertise in HRBP functions.
• Strong problem-solving and decision-making ability.
• Ability to work in a dynamic, high-pressure environment.

Responsibilities

• End-to-end Grievance Handling & Conflict Resolution.
• Attrition Management & Retention Strategies.
• Strong knowledge & practical exposure to POSH compliance.
• Driving impactful Employee Engagement initiatives.
• Managing Exit Formalities & Separation processes.
• Stakeholder management with Operations leadership.
• Ensuring policy adherence and smooth HR operations delivery.

Skills

Problem-solving ability

Decision-making ability

HRBP functions expertise

Customer Service experience

Job description

We’re Hiring || Manager – HRBP (Customer Service Background Mandatory)

• Shift Details: Rotational Shifts (Majorly Night)
• Working Culture: 5 days a week

Key Responsibilities

• End-to-end Grievance Handling & Conflict Resolution
• Attrition Management & Retention Strategies
• Strong knowledge & practical exposure to POSH compliance
• Driving impactful Employee Engagement initiatives
• Managing Exit Formalities & Separation processes
• Stakeholder management with Operations leadership
• Ensuring policy adherence and smooth HR operations delivery

Eligibility Criteria

• Must have prior experience in Customer Service / BPO industry
• Proven expertise in HRBP functions
• Strong problem-solving and decision‑making ability
• Ability to work in a dynamic, high‑pressure environment