Hub Manager - Lyyapanthangal, Chennai

Spinny; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Spinny in Chennai is seeking a proactive hub operations lead to oversee a team of relationship managers, allocate walk-in slots, schedule high-traffic days, and engage customers with car viewings and test drives.

The ideal candidate has 4–5 years of relevant B2C sales and operations experience, at least 2 years of team handling, a graduate degree, and strong verbal communication in English, Hindi, and a regional language.

Qualifications

• Strong analytical and communication skills.
• Experience in customer service.
• Demonstrated team handling capability.
• 4-5 years of relevant experience.
• Graduate degree completed.
• Fluency in English, Hindi and regional language.

Responsibilities

• Allocating slots for walk-ins and visits
• Managing the team of relationship managers at the hub
• Scheduling HTD
• Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed
• Managing the hub inventory
• Meeting and engaging with customers, showing them cars and conducting test drives
• Ensuring that any issues are resolved

Skills

Analytical skills

Communication skills

Problem solving

Team leadership

Customer service

Education

Graduate degree

Job description

Ideal Candidate:

An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientificapproach to problems, backed by a strong outcome-oriented point of view. Interestedcandidates must have demonstrated experience in customer service.

Role & responsibilities

• Allocating slots for walk-ins and visits
• Managing the team of relationship managers at the hub
• Scheduling HTD
• Building a relationship with the customer at the retail hub, understanding their needsandnegotiating as needed
• Managing the hub inventory
• Meeting and engaging with customers, showing them cars and conducting test drives
• Ensuring that any issues are resolved

Preferred candidate profile

• Relevant experience in B2C sales and operations
• At least 2 years of team handling
• 4-5 years of relevant experience
• Graduate degree
• Good verbal communication skills English, Hindi and regional