Store Manager | Showroom Manager

Spinny; Mumbai; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Spinny in Mumbai is seeking a Hub Manager to drive customer engagement and sales at the retail hub. You will understand customer requirements, pitch Spinny products, and negotiate to close deals.

The ideal candidate will have strong communication skills in English, Hindi, and a regional language, with 4–5 years of relevant experience and a graduate degree. You will oversee hub operations and inventory, ensuring a premium Spinny experience for customers.

Qualifications

• Experience in B2C sales and operations.
• Minimum 2 years of team handling experience.
• Total 4–5 years of relevant experience.
• Graduate degree required.

Responsibilities

• Allocate slots for walk-ins and visits.
• Lead the hub's relationship managers team.
• Schedule HTD (high-touch visits) activities.
• Build relationships with customers and negotiate as needed.
• Manage hub inventory.
• Meet customers, show cars, and conduct test drives.
• Ensure issues are resolved.

Skills

Team leadership

Sales operations

Customer engagement

Negotiation

Walk-ins management

Inventory management

Education

Graduate degree

Job description

HR - Rahul Badsiwal - 9911322544

Role: Hub Manager

Location: Mumbai

About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore.

About the Role

You will be responsible supporting customers in their car buying journey with Spinny at the retail hub. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs, pitching products and negotiating when necessary.

Ideal Candidate:

An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include:

• Allocating slots for walk-ins and visits
• Managing the team of relationship managers at the hub
• Scheduling HTD
• Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed
• Managing the hub inventory
• Meeting and engaging with customers, showing them cars and conducting test drives
• Ensuring that any issues are resolved

Requirements:

• Relevant experience in B2C sales and operations
• At least 2 years of team handling
• 4-5 years of relevant experience
• Graduate degree
• Good verbal communication skills English, Hindi and regional language